Senior UX/UI Product Designer - AI-Driven Healthcare SaaS

Optum; Eden Prairie (MN); Remote; USD 92,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive and recognition programs

Job summary

Optum’s Clinical Experience team within UnitedHealth Group seeks a seasoned senior designer to lead end-to-end design execution for enterprise SaaS healthcare workflows. You will work with product, engineering, and data science to create AI-enabled, trustworthy experiences for clinicians and administrators across web and mobile platforms.

You will translate user needs and research into practical designs, mentor other designers, and advance design maturity across the organization while ensuring

Qualifications

• 5+ years of experience designing digital products, enterprise platforms, or SaaS applications.
• Clinical healthcare design experience is required, including experience designing products used by clinicians, care teams, or healthcare operations
• Proven experience designing complex SaaS platforms, enterprise applications, or data-heavy products
• Demonstrated experience designing for AI-enabled and agentic experiences, including workflows with recommendations, automation, copilots, conversational experiences, intelligent assistance, or human-in-the-loop systems
• Experience partnering on discovery and collaborating across multidisciplinary teams
• Experience working in Agile product development environments
• Experience mentoring and elevating other designers
• Expert proficiency with Figma, including interface design, interaction design, prototyping, design systems, and documentation
• A portfolio demonstrating expertise designing complex enterprise software and workflow-intensive experiences
• Deep expertise in user-centered design, interaction design, information architecture, accessibility, service design, and systems thinking
• Solid storytelling, communication, facilitation, and presentation skills
• Ability to navigate ambiguity and own design execution for complex problem solving efforts

Responsibilities

• Own design execution for assigned product initiatives from discovery through delivery, partnering with product, engineering, and research
• Design sophisticated SaaS-based clinical and healthcare experiences for complex workflows, decision-making, and care coordination
• Simplify highly complex data, processes, and interactions for clinicians, care teams, and healthcare administrators
• Turn user needs, research findings, analytics, and business objectives into actionable design strategies and product experiences
• Create user flows, workflows, wireframes, prototypes, service blueprints, and high-fidelity designs that communicate vision and intent
• Design AI-enabled and agentic experiences for decision support, prioritization, recommendations, automation, and workflow orchestration
• Partner with Product, Engineering, and Data Science to define human-AI interaction patterns that support trust, transparency, and usability
• Explore emerging design frameworks and best practices for conversational, predictive, generative, and autonomous AI experiences
• Help ensure AI-powered experiences are responsible, explainable, accessible, and aligned with clinical safety considerations
• Facilitate discovery activities such as stakeholder workshops, journey mapping, workflow analysis, collaborative design sessions, and experience visioning
• Conduct and synthesize user research with clinicians, care coordinators, operations teams, and other healthcare stakeholders
• Identify opportunities to improve clinical efficiency, reduce cognitive burden, increase adoption, and improve patient outcomes
• Partner across the product lifecycle with Product Managers, Engineers, Researchers, Data Scientists, and business stakeholders
• Influence product strategy through design thinking, customer insights, experimentation, and data-informed decision making
• Articulate design rationale clearly and build alignment across diverse stakeholder groups
• Mentor other designers through critiques, coaching, and collaborative problem solving
• Advance design maturity through process improvements and design excellence across EDP
• Use design systems and contribute new patterns when needed
• Champion accessibility, usability, and inclusive design principles throughout the product lifecycle
• Partner with Engineering during implementation to support high-quality execution through design reviews and quality assurance

Skills

UX design

Clinical healthcare design

SaaS design

AI-enabled design

Discovery collaboration

Agile

Mentoring

Communication

Problem solving

UX leadership

Tools

Figma

Job description

Optum’s Clinical Experience team within UnitedHealth Group seeks a seasoned senior designer to lead end-to-end design execution for enterprise SaaS healthcare workflows. You will work with product, engineering, and data science to create AI-enabled, trustworthy experiences for clinicians and administrators across web and mobile platforms.

You will translate user needs and research into practical designs, mentor other designers, and advance design maturity across the organization while ensuring