Senior UX/UI Product Designer - Clinical Experience

UnitedHealth Group; Eden Prairie (MN); Remote; USD 92,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive and recognition programs

Job summary

Optum’s Clinical Experience team within UnitedHealth Group seeks a seasoned senior designer to lead end-to-end design execution for enterprise SaaS healthcare workflows. You will work with product, engineering, and data science to create AI-enabled, trustworthy experiences for clinicians and administrators across web and mobile platforms.

You will translate user needs and research into practical designs, mentor other designers, and advance design maturity across the organization while ensuring

Qualifications

• 5+ years of experience designing digital products, enterprise platforms, or SaaS applications.
• Clinical healthcare design experience is required, including experience designing products used by clinicians, care teams, or healthcare operations
• Proven experience designing complex SaaS platforms, enterprise applications, or data-heavy products
• Demonstrated experience designing for AI-enabled and agentic experiences, including workflows with recommendations, automation, copilots, conversational experiences, intelligent assistance, or human-in-the-loop systems
• Experience partnering on discovery and collaborating across multidisciplinary teams
• Experience working in Agile product development environments
• Experience mentoring and elevating other designers
• Expert proficiency with Figma, including interface design, interaction design, prototyping, design systems, and documentation
• A portfolio demonstrating expertise designing complex enterprise software and workflow-intensive experiences
• Deep expertise in user-centered design, interaction design, information architecture, accessibility, service design, and systems thinking
• Solid storytelling, communication, facilitation, and presentation skills
• Ability to navigate ambiguity and own design execution for complex problem solving efforts

Responsibilities

• Own design execution for assigned product initiatives from discovery through delivery, partnering with product, engineering, and research
• Design sophisticated SaaS-based clinical and healthcare experiences for complex workflows, decision-making, and care coordination
• Simplify highly complex data, processes, and interactions for clinicians, care teams, and healthcare administrators
• Turn user needs, research findings, analytics, and business objectives into actionable design strategies and product experiences
• Create user flows, workflows, wireframes, prototypes, service blueprints, and high-fidelity designs that communicate vision and intent
• Design AI-enabled and agentic experiences for decision support, prioritization, recommendations, automation, and workflow orchestration
• Partner with Product, Engineering, and Data Science to define human-AI interaction patterns that support trust, transparency, and usability
• Explore emerging design frameworks and best practices for conversational, predictive, generative, and autonomous AI experiences
• Help ensure AI-powered experiences are responsible, explainable, accessible, and aligned with clinical safety considerations
• Facilitate discovery activities such as stakeholder workshops, journey mapping, workflow analysis, collaborative design sessions, and experience visioning
• Conduct and synthesize user research with clinicians, care coordinators, operations teams, and other healthcare stakeholders
• Identify opportunities to improve clinical efficiency, reduce cognitive burden, increase adoption, and improve patient outcomes
• Partner across the product lifecycle with Product Managers, Engineers, Researchers, Data Scientists, and business stakeholders
• Influence product strategy through design thinking, customer insights, experimentation, and data-informed decision making
• Articulate design rationale clearly and build alignment across diverse stakeholder groups
• Mentor other designers through critiques, coaching, and collaborative problem solving
• Advance design maturity through process improvements and design excellence across EDP
• Use design systems and contribute new patterns when needed
• Champion accessibility, usability, and inclusive design principles throughout the product lifecycle
• Partner with Engineering during implementation to support high-quality execution through design reviews and quality assurance

Skills

UX design

Clinical healthcare design

SaaS design

AI-enabled design

Discovery collaboration

Agile

Mentoring

Communication

Problem solving

UX leadership

Tools

Figma

Job description

Optum’s Clinical Experience team is building complex, end-to-end product experiences for healthcare professionals and operations. In this role, you will lead design execution across responsive web and mobile platforms, shaping enterprise SaaS workflows that support clinicians, care teams, and healthcare administrators.

Working with cross-functional partners, you will translate user needs, research, analytics, and business goals into practical designs. The focus includes AI-enabled and agentic experiences, with an emphasis on trust, transparency, usability, and clinical safety considerations.

What you’ll do

• Own design execution for assigned product initiatives from discovery through delivery, partnering with product, engineering, and research
• Design sophisticated SaaS-based clinical and healthcare experiences for complex workflows, decision-making, and care coordination
• Simplify highly complex data, processes, and interactions for clinicians, care teams, and healthcare administrators
• Turn user needs, research findings, analytics, and business objectives into actionable design strategies and product experiences
• Create user flows, workflows, wireframes, prototypes, service blueprints, and high-fidelity designs that communicate vision and intent
• Design AI-enabled and agentic experiences for decision support, prioritization, recommendations, automation, and workflow orchestration
• Partner with Product, Engineering, and Data Science to define human-AI interaction patterns that support trust, transparency, and usability
• Explore emerging design frameworks and best practices for conversational, predictive, generative, and autonomous AI experiences
• Help ensure AI-powered experiences are responsible, explainable, accessible, and aligned with clinical safety considerations
• Facilitate discovery activities such as stakeholder workshops, journey mapping, workflow analysis, collaborative design sessions, and experience visioning
• Conduct and synthesize user research with clinicians, care coordinators, operations teams, and other healthcare stakeholders
• Identify opportunities to improve clinical efficiency, reduce cognitive burden, increase adoption, and improve patient outcomes
• Partner across the product lifecycle with Product Managers, Engineers, Researchers, Data Scientists, and business stakeholders
• Influence product strategy through design thinking, customer insights, experimentation, and data-informed decision making
• Articulate design rationale clearly and build alignment across diverse stakeholder groups
• Mentor other designers through critiques, coaching, and collaborative problem solving
• Advance design maturity through process improvements and design excellence across EDP
• Use design systems and contribute new patterns when needed
• Champion accessibility, usability, and inclusive design principles throughout the product lifecycle
• Partner with Engineering during implementation to support high-quality execution through design reviews and quality assurance

What you’ll bring

• 5+ years of experience designing digital products, enterprise platforms, or SaaS applications
• Clinical healthcare design experience is required, including experience designing products used by clinicians, care teams, or healthcare operations
• Proven experience designing complex SaaS platforms, enterprise applications, or data-heavy products
• Demonstrated experience designing for AI-enabled and agentic experiences, including workflows with recommendations, automation, copilots, conversational experiences, intelligent assistance, or human-in-the-loop systems
• Experience partnering on discovery and collaborating across multidisciplinary teams
• Experience working in Agile product development environments
• Experience mentoring and elevating other designers
• Expert proficiency with Figma, including interface design, interaction design, prototyping, design systems, and documentation
• A portfolio demonstrating expertise designing complex enterprise software and workflow-intensive experiences
• Deep expertise in user-centered design, interaction design, information architecture, accessibility, service design, and systems thinking
• Solid storytelling, communication, facilitation, and presentation skills
• Ability to navigate ambiguity and own design execution for complex problem solving efforts

Location and remote work

• Location: Eden Prairie, MN (remote)
• Remote work flexibility within the U.S., based on the role’s needs
• For Minneapolis or Washington, D.C. area hires: in-office requirement is at least four days per week
• Remote employees must follow UnitedHealth Group’s Telecommuter Policy

Compensation

• Salary range: $91,700 - $163,700 per year (based on full-time employment)
• Pay is based on factors including local labor markets, education, work experience, certifications, and more

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Preferred qualifications

• Experience designing clinical workflows across care management, utilization management, provider experiences, clinical decision support, value-based care, population health, electronic health records, prior authorization, or care coordination
• Experience designing products that use machine learning, predictive analytics, generative AI, or autonomous agent frameworks
• Experience designing enterprise B2B SaaS platforms for large-scale organizations
• Experience working with distributed teams across multiple regions and time zones
• Experience contributing to enterprise design systems and scaled design operations
• Knowledge of healthcare regulations, privacy requirements, and clinical workflow considerations
• Familiarity with healthcare interoperability standards and ecosystem complexities

Application timing

• Posted for a minimum of 2 business days or until a sufficient candidate pool is collected
• Posting may come down early due to applicant volume