Senior UX Researcher — Remote for Scholarly Impact

EBSCO Information Services, Inc.; Richmond (VA); Remote; USD 104,000 - 149,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis/

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services is seeking a Senior User Experience Researcher to advance usability, accessibility, and scholarly effectiveness of our research platforms. You will lead studies shaping product strategy for higher education and library tools worldwide.

This is a US-based remote role with hybrid-onsite options per policy; you’ll collaborate with a global UX team and have access to resources and mentorship to grow in your career at EIS.

Qualifications

• 5+ years of experience in UX research, human-computer interaction, or a related field.
• Strong foundation in both qualitative and quantitative research methods.
• Experience translating ambiguous problem spaces into clear research direction.
• Experience working in cross-functional product teams.
• Excellent communication and storytelling skills.
• A diverse portfolio that demonstrates impact across complex problem spaces.

Responsibilities

• Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle.
• Translate complex research findings into clear, actionable insights and recommendations.
• Partner with UX designers, product managers, and stakeholders to influence product direction and strategy.
• Advocate for user-centered design principles and research best practices across teams.
• Conduct usability testing, interviews, surveys, and field studies.
• Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks.
• Advocate for accessibility, inclusivity, and equitable access to information in all research efforts.

Skills

UX research

Qualitative & quantitative methods

Cross-functional collaboration

Communication & storytelling

Portfolio with impact

Education

Advanced degree in HCI/Library & Info Science/Psychology/Education

Job description

EBSCO Information Services is seeking a Senior User Experience Researcher to advance usability, accessibility, and scholarly effectiveness of our research platforms. You will lead studies shaping product strategy for higher education and library tools worldwide.

This is a US-based remote role with hybrid-onsite options per policy; you’ll collaborate with a global UX team and have access to resources and mentorship to grow in your career at EIS.