User Experience Researcher

e&e Technical Consultants, LLC; Harrisburg (Dauphin County); Remote; USD 85,000 - 110,000; Full time

Job summary

A consulting firm is seeking a Senior User Experience Researcher for a remote opportunity in Harrisburg, PA. The role involves leading UX research initiatives, analyzing workflows, and translating findings into actionable recommendations. Candidates should have at least two years of UX experience and strong skills in user-centered design and facilitation. This position focuses on improving caseworker experiences in federally funded benefits programs. A collaborative mindset is essential to work closely with product and engineering teams.

Qualifications

• Minimum of 2 years of professional UX experience designing and researching products or services at scale.

Responsibilities

• Lead end-to-end UX research initiatives including usability testing and contextual inquiry.
• Analyze workflows and data flows to identify inefficiencies.
• Develop journey maps and personas to support product teams.
• Translate findings into actionable recommendations.
• Collaborate with cross-functional teams to implement changes.
• Facilitate workshops and design sessions for alignment.
• Communicate findings to technical and non-technical audiences.
• Support agile delivery models with testing and feedback.

Skills

UX research

User-centered design

Facilitation skills

Stakeholder communication

Job description

Direct message the job poster from e&e Technical Consultants, LLC

e&e is seeking a Senior User Experience Researcher for a remote contract opportunity in Harrisburg, PA!

We are seeking a highly skilled Senior User Experience Researcher to design and lead discovery and usability testing sprints that identify opportunities to improve the experience, efficiency, and workload of caseworkers operating under new eligibility and compliance requirements. This role focuses on uncovering operational pain points across federally funded benefits programs and producing actionable research artifacts that inform a prioritized roadmap for automation and modernization. The Senior User Experience Researcher will serve as the voice of the user, partnering closely with product, design, development, and program teams to ensure insights are translated into production-ready enhancements. This is a hands‑on role requiring deep domain expertise in benefits delivery environments and user‑centered design practices.

Responsibilities:

• Lead end-to-end UX research initiatives including discovery sprints, usability testing, contextual inquiry, interviews, shadowing, and observation of frontline staff.
• Analyze current systems, workflows, data flows, and caseworker processes to identify inefficiencies, pain points, and opportunities for innovation.
• Develop detailed journey maps, personas, user stories, service blueprints, and other research artifacts to support product and engineering teams.
• Translate research findings into clear, actionable recommendations and a prioritized roadmap of automation and modernization opportunities.
• Collaborate with project managers, product owners, designers, developers, and program leadership to support implementation of approved changes.
• Represent the voice of the user by building strong, trusted relationships with stakeholders across business, technology, and program operations.
• Facilitate workshops and design sessions to build alignment and validate concepts with cross‑functional teams.
• Communicate complex findings in a clear, compelling manner to technical and non‑technical audiences.
• Support iterative, agile delivery models by continuously validating solutions through testing and feedback loops.

Requirements:

• Minimum of two (2 Oude years of professional UX experience designing and researching products, platforms, or services at scale.
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