Senior UX Researcher — Government Solutions (Remote)

LexisNexis Special Services Inc.; New Jersey; Hybrid; USD 108,000 - 172,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Wellness program

Paid time off

Volunteer time

Job summary

LexisNexis Special Services Inc. is seeking a Sr. UX Researcher to drive user-centered insights for Government Solutions products across Public Safety, Civilian, and Vital Core portfolios.

You will plan and execute interviews and usability studies, translate findings into practical recommendations, and partner with design, product, and engineering teams to deliver improvements while contributing to accessibility initiatives.

Qualifications

• 6-8 years of relevant user research, UX, product design, or related experience.
• Experience applying multiple UX research techniques across contexts.
• Experience conducting customer interviews, usability studies, field research, journey mapping, and product validation.
• Ability to analyze research findings and data, identify problems, and recommend practical solutions.
• Experience presenting research insights and recommendations clearly to stakeholders.

Responsibilities

• Lead user research across Public Safety, Civilian, and Vital Core products.
• Plan and conduct customer interviews, usability studies, field research, journey mapping, and product validation activities.
• Gather, evaluate, and develop a strong understanding of customer use cases, market segments, competitors, and the regulatory environment.
• Translate research findings into actionable product recommendations, design improvements, and future research strategies.
• Present research findings and learnings to stakeholders and share insights across the organization.
• Partner closely with UX designers so user feedback and testing inform the design process.
• Create research documentation, analysis outputs, wireframes, workflows, prototypes, and interaction designs when additional design capacity is needed.
• Work with designers to define product structure and layout, iterate on solutions, and test design work with users.
• Collaborate with Product Management, Engineering, Customer Success, Sales, and technology teams to align solutions with customer and business needs.
• Support customer demonstrations, beta programs, and feedback initiatives.
• Use qualitative and quantitative data, analytics, customer insight, and other sources to establish project metrics, identify evidence gaps, and guide testing strategy.
• Apply research methods appropriately across remote, in-person, moderated, and unmoderated contexts.
• Use research tools such as FullStory, Crazy Egg, and Userlytics.

Skills

User research

Stakeholder collaboration

Qualitative & quantitative analysis

Workshop facilitation

Mentoring

Education

Bachelor's or Master's in Psychology/UX/HCI/Design

Tools

FullStory

Crazy Egg

Userlytics

Job description

LexisNexis Special Services Inc. is seeking a Sr. UX Researcher to drive user-centered insights for Government Solutions products across Public Safety, Civilian, and Vital Core portfolios.

You will plan and execute interviews and usability studies, translate findings into practical recommendations, and partner with design, product, and engineering teams to deliver improvements while contributing to accessibility initiatives.