Senior UX Researcher – Government Solutions (Remote)

LexisNexis Risk Solutions; Northern (KY); Hybrid; USD 95.000 - 172.000; Vollzeit

Benefits dieser Stelle

Health Benefits

401(k) with match

Wellbeing platform

Paid time off

Employee assistance

Zusammenfassung

LexisNexis Risk Solutions Government Solutions UX is seeking a Senior UX Researcher to support the Public Safety, Civilian, and Vital Core portfolios. This role provides dedicated user research expertise and hands-on UX design support when business priorities require additional capacity.

You will lead research activities, translate findings into actionable product recommendations, and collaborate with design, product, technology, customer success, and sales partners to deliver user-centered

Qualifikationen

• 6-8 years of relevant user research, UX, product design, or related experience.
• Experience applying multiple UX research techniques and selecting appropriate approaches for different contexts.
• Experience conducting customer interviews, usability studies, field research, journey mapping, and product validation.
• Ability to analyze research findings, identify problems, and recommend practical solutions.
• Experience presenting research insights and recommendations clearly to stakeholders.
• Ability to collaborate with UX design, product, engineering, customer success, sales, and technology teams.
• Hands-on ability to create wireframes, workflows, prototypes, or interaction designs when design support is needed.

Aufgaben

• Lead user research activities across Public Safety, Civilian, and Vital Core products.
• Plan and conduct customer interviews, usability studies, field research, journey mapping, and product validation activities.
• Gather, evaluate, and develop a strong understanding of customer use cases, market segments, competitors, and the regulatory environment.
• Translate research findings into actionable product recommendations, design improvements, and future research strategies.
• Present research findings and learnings to stakeholders and share insights across the organization.
• Partner closely with UX designers so user feedback and testing inform the design process.
• Create research documentation, analysis outputs, wireframes, workflows, prototypes, and interaction designs when needed.
• Work with designers to define product structure and layout, iterate, and test with users.
• Collaborate with Product Management, Engineering, Customer Success, Sales, and technology teams to align solutions with customer needs.
• Support customer demonstrations, beta programs, and feedback initiatives.
• Use qualitative and quantitative data, analytics, and customer insights to guide testing strategy.
• Apply research methods across remote, in-person, moderated, and unmoderated contexts.
• Use research tools like FullStory, Crazy Egg, and Userlytics.
• Mentor junior researchers and strengthen research practices.
• Contribute to accessibility reviews, testing, remediation, and compliance docs for VPATs/ACRs.

Kenntnisse

User research

UX research methods

Stakeholder communication

Cross-functional collaboration

Data analysis

Usability testing

Journey mapping

Ausbildung

Bachelor's or Master's in psychology, UX, HCI, product design or related

Tools

FullStory

Crazy Egg

Userlytics

Jobbeschreibung

LexisNexis Risk Solutions Government Solutions UX is seeking a Senior UX Researcher to support the Public Safety, Civilian, and Vital Core portfolios. This role provides dedicated user research expertise and hands-on UX design support when business priorities require additional capacity.

You will lead research activities, translate findings into actionable product recommendations, and collaborate with design, product, technology, customer success, and sales partners to deliver user-centered