Senior UX Researcher — Government Solutions

LexisNexis Risk Solutions; New Jersey; Ibrido; USD 108.000 - 172.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) with match

Wellbeing programs

Paid time off + volunteering

Descrizione del lavoro

LexisNexis Risk Solutions is seeking a Senior UX Researcher for its Government Solutions UX team. You will lead research across Public Safety, Civilian, and Vital Core portfolios and contribute hands-on design support when needed.

You will conduct interviews, usability studies, and field research; translate insights into actionable recommendations; collaborate with product, design, and engineering teams; and mentor junior researchers to strengthen practices.

Competenze

• 6-8 years of relevant user research, UX, product design, or related experience.
• Demonstrated experience applying multiple UX research techniques and selecting appropriate research approaches for different contexts.
• Experience conducting customer interviews, usability studies, field research, journey mapping, and product validation.
• Ability to analyze research findings and data, identify problems, and recommend practical solutions.
• Experience presenting research insights and recommendations clearly to stakeholders.
• Ability to collaborate effectively with UX design, product, engineering, customer success, sales, and technology teams.
• Experience creating research documentation and analysis outputs.
• Hands-on ability to create wireframes, workflows, prototypes, or interaction designs when design support is needed.
• Ability to build strong working relationships, communicate clearly, work collaboratively, and manage day-to-day issues independently.
• A bachelor’s or master’s degree in psychology, UX, human-computer interaction, product design, design, graphic design, or a related discipline is preferred but not required.

Mansioni

• Lead user research activities across Public Safety, Civilian, and Vital Core products.
• Plan and conduct customer interviews, usability studies, field research, journey mapping, and product validation activities.
• Gather, evaluate, and develop understanding of customer use cases, market segments, competitors, and regulatory environment.
• Translate research findings into actionable product recommendations, design improvements, and future research strategies.
• Present research findings and learnings to stakeholders and share insights across the organization.
• Partner closely with UX designers so user feedback informs the design process.
• Create research documentation, analysis outputs, wireframes, workflows, prototypes, and interaction designs when additional design capacity is needed.
• Work with designers to define product structure and layout, iterate on solutions, and test with users.
• Partner with Product Management, Engineering, Customer Success, Sales, and technology teams to align solutions with needs.
• Support customer demonstrations, beta programs, and feedback initiatives.
• Use data to establish project metrics, identify evidence gaps, and guide testing strategy.
• Apply research methods across remote, in-person, moderated, and unmoderated contexts.
• Use tools like FullStory, Crazy Egg, and Userlytics.
• Mentor junior researchers and strengthen research practices.
• Contribute to accessibility reviews, testing, remediation recommendations, and compliance documentation.
• Support VPATs and Accessibility Conformance Reports.

Conoscenze

User research

Stakeholder collaboration

UX research techniques

Interviews

Usability studies

Field research

Journey mapping

Product validation

Wireframes

Prototypes

Mentoring

Accessibility

VPATs/ACRs

CJIS/compliance

Formazione

Bachelor's or Master's in UX-related field

Strumenti

FullStory

Crazy Egg

Userlytics

Descrizione del lavoro

LexisNexis Risk Solutions is seeking a Senior UX Researcher for its Government Solutions UX team. You will lead research across Public Safety, Civilian, and Vital Core portfolios and contribute hands-on design support when needed.

You will conduct interviews, usability studies, and field research; translate insights into actionable recommendations; collaborate with product, design, and engineering teams; and mentor junior researchers to strengthen practices.