Senior UX Researcher, Fulfillment Experience Design

Amazon; Bellevue (WA); On-site; USD 152,000 - 206,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon Fulfillment Technologies Experience Design (AFT-XD) seeks a Senior UX Researcher who blends physical and digital contexts to improve fulfillment work. You will lead multi-study programs, partner with product, design and engineering, and translate findings into actionable guidance that shapes product decisions.

You will mentor peers and craft scalable research infrastructure for global sites. You will influence leadership and build playbooks to multiply impact while maintaining rigor and

Qualifications

• Experience with lab-based user testing, remote testing, iterative prototype testing, and surveys.
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology or related field.
• Experience in study design, recruiting, moderation, analysis and reporting.
• Ability to make business recommendations and influence stakeholders.
• Knowledge of quantitative data analysis and statistics.

Responsibilities

• Lead strategic, multi-study research programs with measurable business impact.
• Partner with Product, Design, and Engineering to ground decisions in operations reality.
• Build repeatable research infrastructure and mentorship across teams.
• Develop frameworks and playbooks to scale research across sites.

Skills

Experience with lab-based testing

Business influence

Quantitative analysis

Cost/benefit analysis

End-to-end research leadership

Education

Bachelor's in HCDE / Human Factors / Cogn. Psych

Master's preferred in related field

Job description

Amazon Fulfillment Technologies Experience Design (AFT-XD) seeks a Senior UX Researcher who blends physical and digital contexts to improve fulfillment work. You will lead multi-study programs, partner with product, design and engineering, and translate findings into actionable guidance that shapes product decisions.

You will mentor peers and craft scalable research infrastructure for global sites. You will influence leadership and build playbooks to multiply impact while maintaining rigor and