Sr. UX Researcher, AFT - Experience Design

Amazon; Bellevue (WA); On-site; USD 152,000 - 206,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon Fulfillment Technologies Experience Design (AFT-XD) seeks a Senior UX Researcher who blends physical and digital contexts to improve fulfillment work. You will lead multi-study programs, partner with product, design and engineering, and translate findings into actionable guidance that shapes product decisions.

You will mentor peers and craft scalable research infrastructure for global sites. You will influence leadership and build playbooks to multiply impact while maintaining rigor and

Qualifications

• Experience with lab-based user testing, remote testing, iterative prototype testing, and surveys.
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology or related field.
• Experience in study design, recruiting, moderation, analysis and reporting.
• Ability to make business recommendations and influence stakeholders.
• Knowledge of quantitative data analysis and statistics.

Responsibilities

• Lead strategic, multi-study research programs with measurable business impact.
• Partner with Product, Design, and Engineering to ground decisions in operations reality.
• Build repeatable research infrastructure and mentorship across teams.
• Develop frameworks and playbooks to scale research across sites.

Skills

Experience with lab-based testing

Business influence

Quantitative analysis

Cost/benefit analysis

End-to-end research leadership

Education

Bachelor's in HCDE / Human Factors / Cogn. Psych

Master's preferred in related field

Job description

Description Want to help scale Amazon’s global fulfillment workforce, supporting them with efficient, engaging, and empowering user experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Researcher who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes – anything and everything that impacts how work inside our fulfillment centers gets done.

Description Want to help scale Amazon’s global fulfillment workforce, supporting them with efficient, engaging, and empowering user experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Researcher who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes – anything and everything that impacts how work inside our fulfillment centers gets done.
Key job responsibilities
The ideal candidate is a strategic research leader who operates as an independent voice, partnering equally with Product, Design, and Engineering to ground decisions in operational reality. You proactively identify white space, frame high-ambiguity problems where getting the direction right is critical, and translate insights into actionable direction that shapes product and design decisions. As the research lead within AFT-XD, you'll own and run evaluative mechanisms that serve the whole organization, build repeatable research infrastructure (repositories, frameworks, synthesis tools) that compounds over time, and mentor researchers, designers, and team members in methodologies and best practices. You'll drive multi-study research programs addressing interconnected questions across Amazon's global fulfillment network, operating across associate and operator personas. You will continuously evaluate and adopt methods and tools that improve research rigor, speed, and scale. Your role includes distilling complex, multi-study data into insight narratives that drive measurable action, influencing across multiple L8 organizations, and enabling force multiplication by creating mechanisms and playbooks that other teams can leverage without researcher involvement.
A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

About The Team

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

Basic Qualifications

• Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience making business recommendations and influencing stakeholders
• Knowledge of quantitative data analysis and statistics
• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
• 5+ years of experience leading end-to-end user research programs with demonstrated business or product impact.

Preferred Qualifications

• Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
• Experience building complex software systems that have been successfully delivered to customers, or experience in machine learning, data mining, information retrieval, statistics or natural language processing
• Experience with UX Research in non-US markets
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in similar environments
• Experience developing strategies that influence leadership decisions at the organizational level

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 152,200.00 - 205,900.00 USD annually

USA, WA, Bellevue - 152,200.00 - 205,900.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10499121