Senior UX Researcher

Fidelity Investments Inc.; Westlake (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Fidelity Investments Inc. in Westlake, Texas, seeks a Senior UX Researcher to understand user needs, inform product strategy, and test ideas for market fit. You will plan and conduct qualitative and quantitative studies, identify user problems, and develop actionable insights for product teams.

Collaborate with Product, Design, and Content stakeholders to drive user-centered decisions, contribute to Fidelity’s digital products, and grow within a supportive research community.

Qualifications

• 2+ years of UX Research or related degree.
• Experience planning and executing qualitative and quantitative studies.
• Familiar with Jobs to Be Done framework (JTBD).
• Ability to tailor research methods to objectives and constraints.
• Strong written and verbal communication with stakeholders.
• Curiosity, confidence, and problem-solving mindset.
• Excellent interpersonal skills for influencing product decisions.

Responsibilities

• Engage daily with Product, Design, and Content stakeholders to understand priorities and initiatives.
• Scope qualitative and quantitative studies with stakeholders and teammates to answer questions.
• Execute project work in collaboration with your manager and team.
• Share insights and recommendations to influence design decisions and outcomes.
• Contribute to the UX Research community by improving practices and processes.

Skills

UX Research

Qualitative methods

Quantitative methods

Interviews

Usability testing

Survey design

JTBD

Stakeholder comms

Education

Bachelors/Masters in Design

Job description

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

As a member of the User Experience Research Team, you will contribute to Fidelity’s future growth by understanding people and their needs. Your research will inform and inspire our business and design partners to improve current offerings and develop new products that help people achieve their financial goals. You will plan and conduct various types of qual and quant customer research, identify problems from the user’s point of view, develop insights and opportunity areas, and test new ideas for product-market fit. This role requires a motivated, high-potential individual with a growth mindset to collaboratively strategize and execute research studies.

As a Senior UX Researcher, you will:

• • Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives
  • Scope qualitative and quantitative research studies with stakeholders, manager, and teammates and define how best to execute the work to answer research questions efficiently and effectively
  • Execute project work in collaboration with your manager and team
  • Share insights and recommendations with stakeholders, ensuring that recommendations influence design decisions and improve user outcomes
  • Contribute to the UX Research community by participating in initiatives that improve our practices and processes

Your Expertise and Skills You Bring

• • 2 plus years of UX Research or Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field preferred
  • Familiarity with the design and execution of qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design
  • Familiarity with the Jobs to Be Done framework
  • Ability to recommend appropriate research method and approach, based on objectives and constraints
  • Ability to rapidly scope, execute, and deliver results with assistance from manager and team
  • Strong written and verbal communication skills, with ability to analyze research data and share insights and recommendations succinctly, with actionable takeaways
  • Curiosity and confidence to ask questions that will uncover stakeholders’ true research needs
  • Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content
  • Ability to pivot in a complex environment
  • Ability to tie research insights and recommendations to business needs and problems with assistance from manager and team
  • Growth mindset – a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes

The Team

Fidelity follows standard product-development frameworks that put user needs at the center of all that we do. As a Senior UX Researcher, you’ll be part of a 70-person Research and Product Design Strategy community that identifies users’ unmet needs and guides Fidelity to build useful and usable digital products. Fidelity’s UXR leadership team is committed to coaching and advancing associates’ careers. UX Research is supported by a Research Ops team that manages recruitment, procurement, and project tracking.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.