Senior UX Researcher — Enterprise B2B SaaS

Hubnest Inc.; New York (NY); Hybrid; USD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Health, dental, vision coverage

Learning and development budget

Flexible working arrangements

Paid time off and holidays

Zusammenfassung

Hubnest is seeking an experienced UX Researcher to lead research initiatives for its B2B SaaS products. You will conduct interviews and contextual inquiries with field operators, synthesize findings into actionable insights, and present personas and journey maps to C-level and product leadership.

You will partner with Product Managers to align research objectives with the roadmap, scale a reusable research repository, and validate market assumptions through large-scale surveys and usability

Qualifikationen

• 4+ years of professional UX research experience in tech.
• 3+ years researching complex B2B SaaS or enterprise software.
• 3+ years using industry-standard research tools such as UserTesting, Maze, Qualtrics, or Dovetail.
• 2+ years of contextual field research or ethnographic studies.
• 3+ years of qualitative synthesis using affinity mapping and thematic coding.
• 2+ years of quantitative survey data analysis.
• 3+ years collaborating with product design teams in Figma and Miro.

Aufgaben

• Plan, design, and conduct generative and evaluative research studies using defined methodologies.
• Conduct in-depth user interviews and contextual inquiries with field service technicians and care staff.
• Synthesize raw data into actionable, prioritized insights using affinity mapping and thematic analysis.
• Present validated findings, journeys, and personas to executives and product leadership.
• Collaborate with Product Managers to define research objectives informing the product roadmap.
• Maintain an organized internal repository of historical UX data and recordings.
• Develop, distribute, and analyze large-scale quantitative surveys to validate market assumptions.
• Evaluate live product usability through moderated and unmoderated testing with high-fidelity prototypes.
• Map offline workflows and identify areas where digital interventions improve efficiency.

Kenntnisse

UX research

Qualitative synthesis

User interviews

Affinity mapping

Thematic analysis

Quantitative surveys

Moderated usability testing

Unmoderated usability testing

Stakeholder communication

Empathy

Ausbildung

Bachelor's or Master's in HCI / Cognitive Psychology / Anthropology

Tools

UserTesting

Maze

Qualtrics

Dovetail

Figma

Miro

Jobbeschreibung

Hubnest builds vertical specific product engines for industries that require high operational precision. Founded in 2014, the company has spent twelve years embedded in the operational realities of the industries it serves, developing four purpose built products used by organizations across field services, political and civic operations, continuing care, and enterprise security.

You are the voice of the user within Hubnest, uncovering behavioral insights from field operators and enterprise decision-makers. You will conduct rigorous qualitative and quantitative research to ensure our products solve validated operational problems.

What You Will Be Doing

• Plan, design, and conduct generative and evaluative research studies utilizing defined methodologies.
• Conduct in-depth user interviews and contextual inquiries with field service technicians and continuing care staff.
• Synthesize raw qualitative data into actionable, prioritized insights utilizing affinity mapping and thematic analysis.
• Present validated research findings, user journey maps, and behavioral personas to C-level executives and product leadership.
• Collaborate with Product Managers to define research objectives that directly inform the product roadmap.
• Maintain and scale an organized, searchable internal repository of all historical UX research data and user interview recordings.
• Develop, distribute, and analyze large-scale quantitative surveys to validate broad market assumptions.
• Evaluate live product usability through moderated and unmoderated usability testing sessions utilizing high-fidelity prototypes.
• Map complex offline operational workflows and identify areas where digital intervention creates measurable efficiency.
• Track and measure baseline UX metrics including Task Success Rate, Time-on-Task, and System Usability Scale across major product releases.
• Cultivate and manage a panel of active client end-users willing to participate in ongoing beta testing.

What We Are Looking For

• 4+ years of professional experience as a UX Researcher in the technology sector.
• 3+ years of verifiable experience conducting research for complex B2B SaaS or enterprise software products.
• 3+ years of proficiency utilizing industry-standard research tooling such as UserTesting, Maze, Qualtrics, or Dovetail.
• 2+ years of experience executing contextual field research or ethnographic studies observing users in their physical work environments.
• 3+ years of experience utilizing qualitative synthesis methods including affinity mapping and thematic coding.
• 2+ years of experience utilizing basic statistical analysis to interpret large-scale quantitative survey results.
• 3+ years of experience collaborating within Figma and Miro alongside product design teams.
• Strong presentation skills with a track record of persuading technical engineering teams to act on research data.
• Empathy, active listening skills, and the ability to maintain objectivity during data collection.
• A research portfolio demonstrating complex study designs, raw data synthesis, and measurable product impact.
• Bachelor's or Master's degree in Human-Computer Interaction, Cognitive Psychology, Anthropology, or a related behavioral science.

What We Offer

• Competitive compensation commensurate with experience
• Comprehensive health, dental, and vision coverage
• Flexible working arrangements
• Learning and development budget
• Paid time off and statutory holidays

Equal Opportunity Employment

Hubnest is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law.

How to Apply

Submit your application through our contact page. Select "Career Opportunity" and include the role title in your message. We review every application and will be in touch if there is a fit.