Senior UX Researcher

ANGI Homeservices Inc.; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

An established industry player is seeking a Senior UX Researcher to join their innovative team. In this role, you will leverage your expertise in qualitative and quantitative research methods to deeply understand user needs and behaviors. Your insights will guide product and design decisions, ensuring a user-centered approach to home services. This dynamic position offers the opportunity to collaborate with cross-functional teams, advocate for users, and make a significant impact on product development. If you're passionate about improving user experiences and thrive in a collaborative environment, this role is perfect for you.

Benefits

Medical, dental, and vision insurance

Flexible vacation policy

Pet discount plans

Retirement plan with company match (401K)

Year-end performance bonus

Equity package

Opportunity to work with motivated teammates

Qualifications

• 5+ years of UX research experience in a B2C environment.
• Skilled in qualitative and quantitative research methods.

Responsibilities

• Conduct user research to understand needs and behaviors.
• Collaborate with teams to align research with business objectives.

Skills

UX Research

Qualitative Research

Quantitative Research

Data Analysis

Statistical Analysis

Cross-functional Collaboration

User Advocacy

Communication Skills

Job description

Join to apply for the Senior UX Researcher role at Angi.

At Angi, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi At a Glance

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Why Join Angi

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can’t wait to welcome you.

About The Team

UX Research at Angi is part of a multi-disciplinary team of UX designers, researchers, and content creators. We help build innovative home services capabilities and experiences for both homeowners and service professionals that span the digital and physical worlds—from the details on a screen to in-person, human-to-human interactions, and everything in between. Our job is to redefine expectations around what’s possible in the home services industry by creating simple, seamless solutions to complex, previously unsolved problems.

We value exploration, rapid iteration, and attention to detail. Our teams are hands-on in every phase of a project lifecycle from discovery and definition through detail design, release, and ongoing optimization. We have deep knowledge across all aspects of Design and are comfortable working with an interdisciplinary team to produce solutions that work for both sides of our marketplace, our homeowners and service professional network.

What You’ll Do

At Angi, we believe in creating products that truly make a difference in people's lives, especially when it comes to homeownership and home improvement. As a Senior UX Researcher, you’ll be at the heart of our mission to uncover what our users need, how they think, and what they care about. Using a mix of qualitative and quantitative research methods, you’ll dive deep into the experiences of homeowners and users of the Angi platform, discovering valuable insights that will shape the future of our product.

• Focus on deeply understanding user needs, behaviors, and motivations across different user groups to guide product and design decisions.
• Co-lead research projects, utilizing a mix of qualitative and quantitative methods to explore both user behaviors and attitudes, as well as product observations.
• Conduct research that spans qualitative feedback, usability testing, and data analysis to continuously improve the user experience.
• Collaborate with cross-functional teams to ensure research aligns with business objectives and customer needs.
• Advocate for users by synthesizing research findings into actionable insights, ensuring they are directly relevant to product initiatives.
• Partner with teams across product, engineering, marketing, and design to align research with organizational goals and integrate insights throughout the product lifecycle.
• Apply research best practices to ensure high-quality, rigorous work, and guide UX designers on running self-service research when appropriate.
• Work with UX Metrics to track product changes over time, measuring the impact of product releases on user behavior, and providing data-backed insights combined with qualitative understanding to inform design and product decisions.

Who You Are

• You have 5+ years of UX research experience, ideally in a two-sided marketplace or B2C environment. Bonus if you’re familiar with or excited to dive into the home improvement space!
• You’re skilled in both qualitative (interviews, diary studies, card sorting, etc.) and quantitative (surveys, A/B testing, statistical analysis) research methods, with a strong understanding of when and how to apply them effectively across projects of varying scale and complexity.
• You’re data-savvy and experienced in analyzing large datasets, conducting statistical analysis, and deriving actionable insights that tell a clear story.
• You excel at co-creating and co-leading research initiatives, strategically aligning your work to influence product strategy and drive impactful UX design.
• You thrive in cross-functional collaboration with product, design, engineering, and business teams, ensuring research aligns with organizational goals and supports collective learning.
• You’re equally comfortable working independently or within a team, managing multiple projects while maintaining strong communication with stakeholders and team members.
• You have excellent written and oral communication skills, with the ability to present complex findings clearly and influence stakeholders to make informed, user-centered decisions.
• You’re passionate about understanding user needs and aligning research with business goals to create meaningful impact.
• You take initiative, adapt quickly to changing priorities, and solve problems creatively to meet evolving business and user needs.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits

• The salary band for this position ranges $110,000 - $160,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
• This position will be eligible for a competitive year-end performance bonus & equity package.
• Full medical, dental, vision package to fit your needs.
• Flexible vacation policy; work hard and take time when you need it.
• Pet discount plans & retirement plan with company match (401K).
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development