Senior UX Designer - Lead Across Key Customer Journeys

Fidelity Investments Inc.; Texas; On-site; USD 110,000 - 150,000; Full time

Job summary

Fidelity Investments Inc. in Westlake, TX is seeking a Senior User Experience Designer to lead design across major customer journeys, partnering with product managers, researchers, engineers, and fellow designers.

You will translate customer needs into simple, scalable digital experiences, apply user-centered methods, iterate through prototyping, and advocate for a customer-centered approach while contributing to design systems in a fast-paced financial services environment.

Qualifications

• 4-6 years of UX design experience in complex environments.
• A digital portfolio that can be reviewed virtually.
• Experience with user-centered design methods, including research synthesis, information architecture, interaction design, prototyping, and visual communication.
• Skilled at translating qualitative and quantitative insights into actionable design recommendations and can clearly articulate design rationale to a variety of audiences.
• Ability to work within design systems while identifying opportunities to improve and scale them.
• Curiosity and a drive for continuous learning and design excellence.

Responsibilities

• Lead design efforts across key customer journeys and influence product direction.
• Partner closely with product managers, researchers, engineers, and fellow designers to translate customer needs into solutions.
• Uncover insights through research and prototype concepts to deliver measurable value.
• Champion a customer-centered approach to decision-making and innovation.

Skills

User-centered design

Research synthesis

Prototyping

Communication & collaboration

Job description

Fidelity Investments Inc. in Westlake, TX is seeking a Senior User Experience Designer to lead design across major customer journeys, partnering with product managers, researchers, engineers, and fellow designers.

You will translate customer needs into simple, scalable digital experiences, apply user-centered methods, iterate through prototyping, and advocate for a customer-centered approach while contributing to design systems in a fast-paced financial services environment.