Senior UX Designer, AI & Transformation

Sedgwick; West Virginia; On-site; USD 90,000 - 130,000; Full time

Job summary

Sedgwick – UX AI Designer role within the Transformation Office focuses on shaping human-centered AI experiences across enterprise systems. You’ll design for Generative AI, conversational interfaces, and agentic tools to improve productivity and adoption.

Partner with AI architects, engineers, and business stakeholders to translate advanced AI into usable designs. Strong research, prototyping, and governance-oriented UX principles are essential.

Qualifications

• Bachelor’s degree in UX, HCI, design, or related field required.
• 7+ years of UX/design experience, with 3+ years in AI-enabled products or enterprise platforms.
• Experience designing for Generative AI, conversational interfaces, copilots, or workflow automation.
• Experience in complex corporate environments with cross-functional teams.
• Proficiency with UX methods: research, journey mapping, wireframing, prototyping, usability testing, accessibility, and design systems.

Responsibilities

• Lead UX strategy and design direction for AI-enabled products and workflows.
• Design experiences for Generative AI platforms, conversational AI tools, and agentic AI systems.
• Translate AI capabilities into practical, user-centered designs that boost productivity and decision-making.
• Develop user journeys, personas, service blueprints, wireframes, and prototypes.
• Create conversational/prompt-based experiences, including prompts, flows, escalation paths, and feedback loops.

Skills

UX design

AI experience

User research

Prototyping

Usability testing

Communication

Cross-functional collaboration

Education

Bachelor's degree

Master's degree preferred

Tools

Figma

FigJam

Miro

Adobe Creative Suite

Job description

Sedgwick – UX AI Designer role within the Transformation Office focuses on shaping human-centered AI experiences across enterprise systems. You’ll design for Generative AI, conversational interfaces, and agentic tools to improve productivity and adoption.

Partner with AI architects, engineers, and business stakeholders to translate advanced AI into usable designs. Strong research, prototyping, and governance-oriented UX principles are essential.