Senior UX Designer - AI-Driven Research & Design (Remote)

Digital Realty

New York (NY)

Remote

USD 125,000 - 145,000

Full time

21 hours ago

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Job summary

Digital Realty is seeking a Senior UX Designer (Research, Insights & AI Experience) to shape the digital ecosystem across DX teams. You’ll run research, translate insights into design, and drive AI-enabled experiments to improve customer engagement.

You’ll collaborate with product, marketing, content, and developers to deliver accessible, data-informed experiences. Strong skills in Figma, prototyping, and AI-powered workflows are essential for success.

Qualifications

5+ years of experience in UX Design, Product Design, Digital Experience Design, or related fields.
Strong portfolio demonstrating user-centered design methodologies and measurable business outcomes.
Experience conducting user research and translating customer insights into effective design solutions.
Advanced proficiency with Figma and modern prototyping tools.
Strong analytical skills with the ability to interpret user behavior, engagement, and performance data.
Experience documenting design specifications, workflows, and acceptance criteria.
Excellent communication, storytelling, stakeholder management, and presentation skills.
Ability to work independently and effectively within ambiguous and fast-paced environments.
Experience working across cross-functional teams including design, marketing, content, and development.
Passion for emerging technologies, AI innovation, and continuous learning.

Responsibilities

Conduct qualitative and quantitative UX research to identify customer needs, pain points, opportunities, and emerging behaviors.
Analyze user engagement, behavioral, and conversion data to generate actionable insights and recommendations.
Develop personas, customer journey maps, experience models, and design hypotheses.
Create wireframes, user flows, prototypes, and high-fidelity designs using modern design tools.
Design intuitive, accessible, and customer-centered digital experiences that align with business objectives.
Partner with developers, content strategists, marketers, and business stakeholders to deliver impactful digital experiences.
Design and support A/B testing, experimentation, and experience optimization initiatives.
Measure experience effectiveness and recommend improvements based on research findings and performance metrics.
Leverage AI-powered tools to accelerate research, ideation, prototyping, content planning, and design workflows.
Explore and implement AI-driven opportunities including personalization, conversational interfaces, intelligent content delivery, and AI-assisted digital journeys.