Sr. UX Designer

Digital Realty; New York (NY); Remote; USD 125,000 - 145,000; Full time

Job summary

Digital Realty is seeking a Senior UX Designer (Research, Insights & AI Experience) to shape the digital ecosystem across DX teams. You’ll run research, translate insights into design, and drive AI-enabled experiments to improve customer engagement.

You’ll collaborate with product, marketing, content, and developers to deliver accessible, data-informed experiences. Strong skills in Figma, prototyping, and AI-powered workflows are essential for success.

Qualifications

• 5+ years of experience in UX Design, Product Design, Digital Experience Design, or related fields.
• Strong portfolio demonstrating user-centered design methodologies and measurable business outcomes.
• Experience conducting user research and translating customer insights into effective design solutions.
• Advanced proficiency with Figma and modern prototyping tools.
• Strong analytical skills with the ability to interpret user behavior, engagement, and performance data.
• Experience documenting design specifications, workflows, and acceptance criteria.
• Excellent communication, storytelling, stakeholder management, and presentation skills.
• Ability to work independently and effectively within ambiguous and fast-paced environments.
• Experience working across cross-functional teams including design, marketing, content, and development.
• Passion for emerging technologies, AI innovation, and continuous learning.

Responsibilities

• Conduct qualitative and quantitative UX research to identify customer needs, pain points, opportunities, and emerging behaviors.
• Analyze user engagement, behavioral, and conversion data to generate actionable insights and recommendations.
• Develop personas, customer journey maps, experience models, and design hypotheses.
• Create wireframes, user flows, prototypes, and high-fidelity designs using modern design tools.
• Design intuitive, accessible, and customer-centered digital experiences that align with business objectives.
• Partner with developers, content strategists, marketers, and business stakeholders to deliver impactful digital experiences.
• Design and support A/B testing, experimentation, and experience optimization initiatives.
• Measure experience effectiveness and recommend improvements based on research findings and performance metrics.
• Leverage AI-powered tools to accelerate research, ideation, prototyping, content planning, and design workflows.
• Explore and implement AI-driven opportunities including personalization, conversational interfaces, intelligent content delivery, and AI-assisted digital journeys.

Skills

UX Research

Data Analytics

AI Experience

Figma

Prototyping

Cross-functional

Tools

Figma

Prototyping tools

Job description

Senior UX Designer (Research, Insights & AI Experience)

Location

Dallas, TX; Austin, TX; Ashburn, VA; New York, NY; Chicago, IL; Atlanta, GA; Santa Clara, CA; Los Angeles, CA; Seattle, WA; Phoenix, AZ, and open for Remote

Your Role

The Digital Experience (DXP) team is seeking a Senior UX Designer (Research, Insights & AI Experience) to help shape the future of Digital Realty's digital ecosystem. This role combines UX research, experience design, analytics, optimization, and AI-enabled innovation to create meaningful digital experiences that improve customer engagement and business outcomes.

What You'll Do

• Conduct qualitative and quantitative UX research to identify customer needs, pain points, opportunities, and emerging behaviors.
• Analyze user engagement, behavioral, and conversion data to generate actionable insights and recommendations.
• Develop personas, customer journey maps, experience models, and design hypotheses.
• Create wireframes, user flows, prototypes, and high-fidelity designs using modern design tools.
• Design intuitive, accessible, and customer-centered digital experiences that align with business objectives.
• Partner with developers, content strategists, marketers, and business stakeholders to deliver impactful digital experiences.
• Design and support A/B testing, experimentation, and experience optimization initiatives.
• Measure experience effectiveness and recommend improvements based on research findings and performance metrics.
• Leverage AI-powered tools to accelerate research, ideation, prototyping, content planning, and design workflows.
• Explore and implement AI-driven opportunities including personalization, conversational interfaces, intelligent content delivery, and AI-assisted digital journeys.

What You'll Need

• 5+ years of experience in UX Design, Product Design, Digital Experience Design, or related fields.
• Strong portfolio demonstrating user-centered design methodologies and measurable business outcomes.
• Experience conducting user research and translating customer insights into effective design solutions.
• Advanced proficiency with Figma and modern prototyping tools.
• Strong analytical skills with the ability to interpret user behavior, engagement, and performance data.
• Experience documenting design specifications, workflows, and acceptance criteria.
• Excellent communication, storytelling, stakeholder management, and presentation skills.
• Ability to work independently and effectively within ambiguous and fast-paced environments.
• Experience working across cross-functional teams including design, marketing, content, and development.
• Passion for emerging technologies, AI innovation, and continuous learning.

Preferred

• Experience supporting enterprise websites, SaaS platforms, mobile applications, or digital marketing initiatives.
• Familiarity with analytics platforms such as GA4, Adobe Analytics, or similar tools.
• Experience designing and measuring A/B tests and conversion optimization initiatives.
• Experience working within Agile product development environments.
• Knowledge of AI-assisted design tools and AI-powered customer experiences.
• Understanding of SEO, GEO/AEO, personalization strategies, and conversion rate optimization best practices.

A Bit About Our Team

Marketing

Our Marketing team works in one of the world's fastest-growing and exciting sectors. We collaborate with the Sales team to develop effective strategies that help build our business and also ensure our corporate strategy meets our local market needs. Our team helps the business keep the world connected and continue to grow by translating our unique offerings into bespoke campaigns, content, and propositions for different locations and customer segments.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things, and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners, and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Compensation Range: $125,000 - $145,000 annually.

Benefits: Medical, dental, vision, life and AD&D insurance, 401(k) with company match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.