Senior UX Design Leader — Omnichannel Strategy

Macy's; New York (NY); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives & merit-based rewards

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is seeking a Senior Manager of User Experience Design to lead strategic UX across web and native platforms. You will guide designers, researchers, and content strategists, partnering with product and engineering to deliver high-quality experiences that scale across Macy's and Bloomingdale's digital platforms.

You will shape customer journeys, mentor teams, and drive a design-forward culture that delivers seamless cross-brand interactions at every touchpoint.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 3+ years of management experience leading teams.
• 7+ years of experience in web, native mobile, product, graphic, interaction, content, and/or information design.

Responsibilities

• Influence the strategic roadmap for Macy's shopping journey products.
• Define customer experience vision, strategy, and success metrics.
• Apply systems thinking to complex design challenges across omnichannel platforms.
• Champion design systems adoption, evolution, and governance.
• Lead customer research planning and synthesis to inform decisions.
• Mentor teams and develop growth opportunities.
• Develop compelling communications to build trust with stakeholders.
• Recruit and lead high-performing design teams.

Skills

UX Strategy

UX Leadership

Systems Thinking

Research & Insights

Cross-Functional Leadership

Strategic Problem-Solving

Storytelling

People Leadership

Digital Product Design

Change & Innovation

Education

Bachelor’s degree or equivalent

Job description

Macy's is seeking a Senior Manager of User Experience Design to lead strategic UX across web and native platforms. You will guide designers, researchers, and content strategists, partnering with product and engineering to deliver high-quality experiences that scale across Macy's and Bloomingdale's digital platforms.

You will shape customer journeys, mentor teams, and drive a design-forward culture that delivers seamless cross-brand interactions at every touchpoint.