Senior UX Designer: Phygital & Enterprise Journeys

Macy's; Johns Creek (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Macy's is seeking a Senior UX Designer to shape end-to-end customer and colleague experiences across enterprise applications for Macy's and Bloomingdale's brands. With 5+ years in digital design, you will deliver scalable designs in fast-paced, cross-functional settings, unifying touchpoints into cohesive journeys across digital, in-store, and colleague-facing tools.

You will mentor teammates, partner with product, technology, research, and business leaders, and ensure alignment with Macy's

Qualifications

• 5+ years of experience in digital design, UX, or service design roles.
• Strong portfolio showcasing experience in systems thinking, service design, information architecture, and end-to-end journey design.
• Experience conducting field discovery in stores, service environments, or similar contexts to ground solutions in real-world behavior.
• Expertise in designing phygital experiences that connect digital interfaces with physical environments.
• Proficiency in interaction design, user flows, wireframing, prototyping, and high-fidelity UI design.
• Skilled in using qualitative and quantitative research methods to inform design decisions.
• Strong communication, facilitation, and collaboration skills with cross-functional teams.
• Ability to balance speed-to-market with long-term vision and scalability.
• Experience with design systems and enterprise-scale design governance.

Responsibilities

• Design Connected Journeys : Shape domain experiences that align with business goals and user needs, applying systems thinking to ensure end-to-end consistency across digital, in-store, and colleague-facing tools.
• Practice Service Design : Map and orchestrate customer and colleague journeys across frontstage (UI, customer touchpoints) and backstage (processes, tools, and operations) to deliver seamless outcomes.
• Conduct Discovery & Field Research : Partner with researchers and stakeholders to conduct in-store discovery, contextual inquiries, and phygital journey mapping that inform design decisions with real-world insights.
• Architect Information : Apply information architecture principles to organize complex enterprise platforms, workflows, and content into intuitive structures that enhance usability and reduce friction.
• Collaborate Cross-Functionally : Work closely with Leads, Managers, Product Managers, Engineers, Researchers, and Store Operators to define, conceptualize, and design products and services that drive measurable impact.
• Design at Multiple Altitudes : Move fluidly from big-picture vision (conceptual models, journey frameworks, service blueprints) to detailed execution (wireframes, prototypes, and high-fidelity comps).
• Ensure Enterprise Consistency : Design consistently across platforms, including e-commerce, enterprise applications, store operations systems, and point-of-sale, creating a cohesive omni-channel user experience.
• Mentor & Elevate : Coach and mentor UX designers, modeling best practices in design craft, systems thinking, and stakeholder engagement.
• Validate with Data & Research : Use both qualitative and quantitative research, as well as key performance indicators (KPIs), to test, iterate, and validate design decisions.
• Champion Inclusivity & Connection : Foster an environment of respect, inclusion, and authentic collaboration with colleagues, customers, and communities.

Skills

Systems thinking

Service design

Information architecture

Phygital design

Wireframing

Prototyping

High-fidelity UI

Field discovery

Cross-functional collab

Education

Bachelor's degree or equivalent

Tools

Job description

Macy's is seeking a Senior UX Designer to shape end-to-end customer and colleague experiences across enterprise applications for Macy's and Bloomingdale's brands. With 5+ years in digital design, you will deliver scalable designs in fast-paced, cross-functional settings, unifying touchpoints into cohesive journeys across digital, in-store, and colleague-facing tools.

You will mentor teammates, partner with product, technology, research, and business leaders, and ensure alignment with Macy's