Sr. Manager, User Experience Design

Macy's; New York (NY); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives & merit-based rewards

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is seeking a Senior Manager of User Experience Design to lead strategic UX across web and native platforms. You will guide designers, researchers, and content strategists, partnering with product and engineering to deliver high-quality experiences that scale across Macy's and Bloomingdale's digital platforms.

You will shape customer journeys, mentor teams, and drive a design-forward culture that delivers seamless cross-brand interactions at every touchpoint.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 3+ years of management experience leading teams.
• 7+ years of experience in web, native mobile, product, graphic, interaction, content, and/or information design.

Responsibilities

• Influence the strategic roadmap for Macy's shopping journey products.
• Define customer experience vision, strategy, and success metrics.
• Apply systems thinking to complex design challenges across omnichannel platforms.
• Champion design systems adoption, evolution, and governance.
• Lead customer research planning and synthesis to inform decisions.
• Mentor teams and develop growth opportunities.
• Develop compelling communications to build trust with stakeholders.
• Recruit and lead high-performing design teams.

Skills

UX Strategy

UX Leadership

Systems Thinking

Research & Insights

Cross-Functional Leadership

Strategic Problem-Solving

Storytelling

People Leadership

Digital Product Design

Change & Innovation

Education

Bachelor’s degree or equivalent

Job description

Be part of an amazing story. Macy's is more than just a store. We're a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Be part of an amazing story. Macy's is more than just a store. We're a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, User Experience Design provides strategic leadership that guides and influences how teams create new experiences, leverage shared capabilities, and explore innovative solutions to scale omnichannel experiences across Macy's and Bloomingdale's digital platforms. They lead and collaborate with designers, content strategists, and UX researchers to unify and evolve digital products, while partnering closely with product and engineering teams to deliver high-quality experiences across web and native platforms. They shape the future of the customer journey by envisioning, delivering, and continuously enhancing shopping experiences that create seamless, cross-brand interactions at every touchpoint.

What You Will Do

• Influence and help define the strategic roadmap for Macy's shopping journey products.
• Contribute to a compelling customer experience vision, strategy, and success metrics for key initiatives.
• Apply systems thinking to complex challenges while identifying and addressing specific design opportunities.
• Champion the adoption, evolution, and effective use of design systems.
• Conduct industry and competitive analysis to identify emerging market, customer, and design trends.
• Translate business challenges into user experience opportunities by designing, testing, and launching usable, valuable, and engaging solutions.
• Partner with the User Research team to plan and conduct customer research that informs product and design decisions.
• Mentor teams on synthesizing customer insights and navigating complex problem spaces.
• Develop compelling communications that leverage storytelling and persuasion to build trust, influence decisions, and strengthen long-term partnerships.
• Recruit, develop, and lead high-performing teams by setting clear goals, defining career paths, and creating growth opportunities.
• Foster an inclusive, innovative, candid, and trust-based team culture.
• Promote collaboration across teams and throughout the broader Experience Design organization.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

User Experience Strategy & Vision: Ability to define and influence long-term experience strategies, customer experience roadmaps, and success metrics that align user needs with business objectives across omnichannel platforms.

UX Design Leadership: Deep expertise in user-centered design principles, interaction design, information architecture, and digital product design, with the ability to guide teams through complex design challenges and deliver innovative customer experiences.

Systems Thinking & Design Systems: Ability to approach challenges holistically, identify opportunities across interconnected experiences, and champion the adoption, governance, and evolution of scalable design systems.

Customer Research & Insight Generation: Ability to partner with research teams to uncover customer needs, synthesize qualitative and quantitative insights, and translate findings into actionable design and business recommendations.

Cross-Functional Leadership & Influence: Ability to build strong partnerships with Product, Engineering, Research, and Business stakeholders to align priorities, influence decision-making, and drive customer-centric outcomes.

Strategic Problem Solving: Ability to navigate ambiguity, simplify complex systems, identify root causes, and develop innovative solutions that balance customer needs, technical considerations, and business objectives.

Communication & Storytelling: Exceptional written, verbal, and presentation skills with the ability to communicate vision, build alignment, persuade stakeholders, and advocate for design-driven solutions across all levels of the organization.

People Leadership & Talent Development: Proven ability to recruit, coach, mentor, and develop high-performing teams while creating clear growth paths, fostering engagement, and enabling individuals to do their best work.

Digital Product & Omnichannel Design Expertise: Strong knowledge of responsive web, native mobile, and digital commerce experiences, with the ability to create seamless customer journeys across channels and touchpoints.

Change Agility & Innovation: Ability to anticipate trends, evaluate emerging technologies, challenge existing approaches, and foster a culture of innovation, experimentation, and continuous improvement.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• 3-plus years of management experience, hiring, developing, and leading teams, and positively inspiring others to do their best work. 7+ years of experience in web, native mobile, product, graphic, interaction, content, and/or information design.
• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.