Senior Utility Revenue & Billing Analyst

City of Hollywood,FL; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

4-day work week

Pension plan

Paid time off

Job summary

The City of Hollywood, FL is seeking an experienced Public Utilities Billing Analyst to support revenue analysis, auditing, and customer billing operations under the supervision of the Public Utilities Customer Service Manager. The role directs work for others within the department and contributes to daily financial planning.

Responsibilities include budgeting, billing adjustments, reporting, and presenting findings to leadership.

Qualifications

• Bachelor’s degree in business administration, Public Administration, or related field.
• Two years of experience in government finance, accounting, and/or utility billing.
• Two years of experience using Tyler/MUNIS utility billing system (preferred).
• Five years of experience in government finance, accounting, and/or utility billing.
• Additional education or experience may substitute the listed requirements.

Responsibilities

• Assist in preparation and control of the utility billing operating budget.
• Prepare and/or review billing adjustments as needed.
• Review billing and customer service reports (billing proof, meter reading, deposit refunds).
• Assist finance staff in balancing, explaining, and reporting Utility Billing data.
• Coordinate ECM notifications and monitor revenue contracts and payment plans.
• Generate revenue aging reports and analyze billing services and write-offs.
• Develop surveys comparing municipalities and counties for benchmarking.
• Prepare monthly billing and customer service presentations as needed.
• Interact with customers to address billing issues and revenue collection.
• Prepare finance and utility reports as requested.

Skills

Billing analytics

Auditing

Financial reporting

Customer service

Team supervision

Education

Bachelor's degree in business administration or public administration

Job description

The City of Hollywood, FL is seeking an experienced Public Utilities Billing Analyst to support revenue analysis, auditing, and customer billing operations under the supervision of the Public Utilities Customer Service Manager. The role directs work for others within the department and contributes to daily financial planning.

Responsibilities include budgeting, billing adjustments, reporting, and presenting findings to leadership.