Senior Revenue Analyst

CITY OF HOLLYWOOD, FL; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Low-cost health insurance

4-Day Work Week

Wellness program

Job summary

The City of Hollywood, FL is seeking a Public Utilities Financial Analyst to manage revenue analyses, auditing and customer billing issues within the Public Utilities Department. The role directs staff and supports daily operations and future planning.

Ideal candidates have a bachelor’s degree in business or public administration and at least two years in government finance or utility billing, with Tyler/MUNIS experience preferred. Strong customer service and analytical skills are essential.

Qualifications

• Bachelor’s degree in business administration, Public Administration, or a related field.
• Two years of experience in government finance, accounting, and/or utility billing.
• Two years of experience with Tyler/MUNIS utility billing system is preferred.
• Five years of government finance, accounting, and/or utility billing is preferred.

Responsibilities

• Prepare and control the utility billing operating budget.
• Review billing adjustments and reports.
• Coordinate with finance staff on revenue reporting and AML work products.
• Assist with researching and resolving complex billing issues.
• Interact with customers to address billing issues and revenue collection.

Skills

Customer service

Spreadsheets

Billing systems

Communication

Education

Bachelor’s degree in business administration or public administration or related

Tools

Tyler/MUNIS

Job description

Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program. And We Don’t Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let’s Partner Together and Come Grow with the City of Hollywood.

For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at https://www.governmentjobs.com/careers/hollywoodfl.

JOB SUMMARY

Under the general supervision of the Public Utilities Customer Service Manager or designee, performs a variety of analytical and auditing activities, in the areas of revenue analysis, auditing, and customer billing issues. Performs detailed financial analysis of utility billing data to ensure accurate and timely billing of customers and the collection of revenues. This position also directs the work of others and supports the department in its daily functioning as well as future planning.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Participates in preparation and control of utility billing operating budget.
• Prepares and/or Reviews billing adjustments as needed.
• Reviews various billing and customer service reports including the billing charge proof report, meter reading report, deposit refund report (A/P file), and others.
• Assist finance staff in balancing, explaining, and reporting Utility Billing and AMI work product and information; assist in researching and resolving complex and unusual problems.
• Assists with the processing of transferring outstanding balances from owner to owner.
• Assists with the preparation and distribution of ECM notifications.
• Monitors revenue-producing contracts and agreements (e.g. payment plans, assessment agreements) to ensure accurate billing and collection of revenues.
• Generates and analyzes the revenue aging reports.
• Reviews and analyzes billingservices, review write-offs.
• Develops, conducts, and reports survey of other municipalities and counties.
• Projects revenue amounts for budgetary purposes as needed.
• Assists with preparing the monthly billing and customer service PowerPoint presentations or other presentations when needed.
• Interact with customers to address billing issues and/or collection of revenues when needed.
• Prepares finance and utility reports as requested and required.

• Coordinates activities of various sections in the Public Utilities Department.
• Assists with the development of procedures as needed
• Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
• Must establish and maintain effective and professional relationships with work colleagues, supervisors, and managers.
• Performs other job duties as assigned.

EDUCATION/EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

• Bachelor’s degree in business administration, Public Administration, or a related career from an accredited college or university
• Two (2) years of experience in government finance, accounting, and/or utility billing.

Preferred

• Two (2) years of experience in the use of Tyler/MUNIS utility billing system.
• Five (5) years of experience in government finance, accounting, and/or utility billing.

Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver’s License: With proof of automobile insurance
• Background Check: Must have an acceptable background record
• Driving Abstract: Must have an acceptable driving record

Knowledge, Skills and Abilities

• Knowledge of computer billing systems, operating activities, and fiscal programs of the utility billing operation.
• Knowledge of management principles and supervisory practices and procedures.
• Knowledge of computers and standard office equipment.
• Ability to prepare complex periodic and special revenue reports and analyses.
• Ability to work independently with little direct supervision.
• Ability to establish and maintain effective working relationships.
• Ability to analyze the effectiveness of utility billing and revenue collection operations.
• Ability to understand and interpret complex governmental procedures and regulations related to utility billing and collection requirements.
• Ability to supervise and review work of others.
• Ability to present factual findings in a clear and concise manner.
• Ability to design, use, and update spreadsheets.
• Ability to communicate effectively, both verbally and in writing.
• Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers, and the public.
• Skill in working in a team engaged in providing specific services, completing specific projects, or assisting other units.
• Excellent customer service skills.
• Skill in the use of a personal computer.

PHYSICAL DEMANDS

The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, sit, write, hear, speak and be required to exert up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May require the use of fingers or hands to manipulate objects such as picking, gripping, or pressing. Specific vision abilities required by this job include close and distance vision, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs.

Required Education and Background Information

Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date.

Examination

Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations. You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed. Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance.

Special Accommodation and Communication Needs

The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination.

Veteran's Preference

The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs.

EMPLOYMENT OF RELATIVES

• The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
• The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
• The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.

REASONABLE ACCOMMODATION

The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling [phone].

All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).

The City of Hollywood is an Equal Opportunity / Equal Access Employer