Senior IT Support Technician - On-site

GHG Corporation; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Benefits/401k options

Job summary

GHG Corporation is seeking a Customer Support Technician to provide advanced technical support for hardware, software, and network connectivity issues. The role requires a minimum of five years of technical support experience in an enterprise IT environment, along with strong customer service skills.

This full-time position involves 40 hours per week and offers benefits, including 401k options. Candidates will work in-person at 2100 Space Park Drive, Nassau Bay, TX. Join us to ensure high customer satisfaction and support both technical and non-technical users.

Qualifications

• Minimum of five (5) years of experience providing technical support in an enterprise IT environment.
• Hands-on experience with help desk ticketing systems and remote support software.
• Strong analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Provide advanced technical support for hardware, software, network connectivity, and telecommunications systems.
• Diagnose, troubleshoot, and resolve technical issues for internal and external customers.
• Manage IT assets, including inventory tracking, hardware assignments, and software licensing.

Skills

Technical support

Troubleshooting

Customer service

Network connectivity

Documentation

Education

High School Diploma or equivalent

Technical training equivalent to an Associate degree

Tools

Help desk ticketing systems

Remote support software

Job description

GHG Corporation is seeking a Customer Support Technician to provide advanced technical support for hardware, software, and network connectivity issues. The role requires a minimum of five years of technical support experience in an enterprise IT environment, along with strong customer service skills.

This full-time position involves 40 hours per week and offers benefits, including 401k options. Candidates will work in-person at 2100 Space Park Drive, Nassau Bay, TX. Join us to ensure high customer satisfaction and support both technical and non-technical users.