Senior User Support & Training Specialist

Cgsfederal; Chattanooga (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Job summary

CGS is seeking a skilled Senior User Support Specialist to help set up and operate an end-user support program for major applications and projects. The role requires expertise in computer applications, operating systems, and telecommunications.

You will design and deliver training, supervise help desk operations, manage Active Directory and MECM tasks, and provide on-site support including courtroom-related software and litigation tools, ensuring compliance with applicable policies.

Qualifications

• At least 2 years teaching/training users on computer applications (preferably database, imaging, or automated litigation support)
• At least 1 year experience with the specific applications being supported
• Supervisory experience (helpful)
• Hands-on familiarity with network, telecommunications, and operating systems environments supporting the applications
• Experience with DOJ office automation environments (extremely helpful)
• Expert user of Government word processing, spreadsheet, and email systems
• Excellent oral and written communication skills (required)
• Undergraduate degree (strongly preferred)

Responsibilities

• Assist in setting up and operating an end-user support program for major applications supporting specific projects
• Establish training facilities and schedules
• Deliver user-level training for databases/software and office automation tools
• Develop training course outlines and agendas
• Organize, prepare, schedule, and conduct training sessions
• May supervise teams of user support staff
• Provide Tier I and II support for hardware, software, and peripherals
• Configure and support Microsoft 365 applications and other enterprise software
• Manage user accounts and access controls using Active Directory
• Administer Windows Server environments (Active Directory, DNS/DHCP, Group Policy)
• Perform patch management and vulnerability remediation per agency timelines
• Ensure compliance with agency-specific security controls
• Support backup, disaster recovery, and COOP initiatives
• Maintain IT asset inventory and configuration documentation
• Deploy software packages via MECM
• Provide technical support for trial preparation and courtroom proceedings
• Digitize and format audio/video files for courtroom use
• Configure, test, and assist with setup of trial/courtroom hardware and software
• Provide on-site troubleshooting and user assistance during courtroom proceedings

Skills

Training delivery

End-user support

Windows OS

Microsoft 365

Active Directory

Troubleshooting

Courtroom support

Team supervision

DOJ environments

Education

Bachelor's degree

Tools

MECM

Active Directory

Windows Server

DNS/DHCP

Group Policy

Patch management

Job description

CGS is seeking a skilled Senior User Support Specialist to help set up and operate an end-user support program for major applications and projects. The role requires expertise in computer applications, operating systems, and telecommunications.

You will design and deliver training, supervise help desk operations, manage Active Directory and MECM tasks, and provide on-site support including courtroom-related software and litigation tools, ensuring compliance with applicable policies.