Senior Onsite IT Technician – White-Glove Support

CCS; Newport (RI); On-site; USD 50,000 - 65,000; Full time

Job summary

CCS is seeking a Senior On-Site Senior Technician to join our Onsite Services Team for full-time, on-site end-user support in Rhode Island. The role involves deskside support, hardware deployment, and proactive maintenance to ensure high satisfaction in a diverse, technical environment.

The candidate will handle desktops, laptops, printers, mobile devices, and networked systems, with emphasis on customer service and clear communication.

Qualifications

• Experience troubleshooting desktops, peripherals, OS, and applications.
• Strong communication and customer service skills.
• Ability to lift up to 50 lbs and travel between client locations.
• On-site availability during standard business hours (8:00 AM–4:30 PM).
• Ability to work independently and in high‑pressure environments.

Responsibilities

• Deliver premium deskside support and manage incidents from intake to resolution.
• Provide in-person desktop, laptop, printer, and device support and deployment.
• Support network connectivity, VoIP/telecom, and low-voltage cabling projects.
• Configure and deploy workstations, coordinate repairs and warranty service.
• Maintain asset inventory and reporting; update daily status and monthly reports.
• Troubleshoot client applications including Microsoft Office and Google Workspace.
• Manage Chromebooks and iPads lifecycle events and policy deployment.
• Provide end-user training and guidance for effective technology use.
• Perform additional duties to support client and business needs.

Skills

Communication skills

End-user support

Windows/macOS

Networking basics

Hardware installation

Travel between locations

Education

CompTIA A+

CompTIA Network+

Microsoft certifications

Tools

Ticketing system

Google Admin Console

Microsoft Office

Job description

CCS is seeking a Senior On-Site Senior Technician to join our Onsite Services Team for full-time, on-site end-user support in Rhode Island. The role involves deskside support, hardware deployment, and proactive maintenance to ensure high satisfaction in a diverse, technical environment.

The candidate will handle desktops, laptops, printers, mobile devices, and networked systems, with emphasis on customer service and clear communication.