Senior User Support Specialist & Trainer - Remote

ITC Federal, Inc; Fairfax (VA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental and Vision

401(k)

Tuition Reimbursement

Flexible Spending Account (FSA)

11 Paid Federal Holidays

3 weeks' Paid Time Off

Job summary

ITC Federal, Inc. is seeking a Senior User Support Specialist / User Trainer to support the U.S. Department of Justice under the MEGA 6 automated litigation support program.

This fully remote role requires coordinating end-user training and help desk activities for complex litigation software and office automation tools. Candidates should have at least two years teaching/training users, strong written and oral communication, and the ability to obtain a Public Trust clearance.

Qualifications

• Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start.
• Authorized to work in the United States.
• Ability to work effectively in a fully remote environment.
• At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.
• At least one year must be experience with the specific applications being supported.
• Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Should be an expert user of the Government's word processing, spreadsheet, and email systems.
• Excellent oral and written communications skills required.

Responsibilities

• Assists in setting up and operating end user support program for major applications in support of specific projects.
• Sets up overall user training programs for complex applications and office automation packages.
• Develops training course outlines and agendas.
• Establishes training facilities and schedules.
• May supervise work of teams of user support staff.
• Organizes, prepares, schedules and conducts training sessions.
• Prepares training approach and materials.
• Arranges for access to applications and performs help desk functions.

Skills

Remote work

Training delivery

Strong communication

Help desk

Education

Undergraduate degree

Tools

Word processing

Spreadsheets

Email systems

Job description

ITC Federal, Inc. is seeking a Senior User Support Specialist / User Trainer to support the U.S. Department of Justice under the MEGA 6 automated litigation support program.

This fully remote role requires coordinating end-user training and help desk activities for complex litigation software and office automation tools. Candidates should have at least two years teaching/training users, strong written and oral communication, and the ability to obtain a Public Trust clearance.