Senior User Researcher — AI-Driven Product Insight

Snowflake; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Snowflake is seeking a Senior User Researcher to shape what we build and how customers experience it. You’ll partner with product, design, engineering, and marketing leads to set priorities and translate customer needs into strategic decisions that move the business forward.

You’ll apply deep qualitative and quantitative methods, bring business judgment, and leverage AI insights where appropriate to deliver outcomes that matter for Snowflake’s customers.

Qualifications

• 5+ years of industry user research experience.
• Deep experience with qualitative and quantitative methods.
• Proven track record earning trust of cross-functional leads.
• Experience linking customer needs to product and business goals.
• Experience using product usage data alongside primary research.
• Examples of AI applications in research decisions.

Responsibilities

• Partner with product, design, engineering, and marketing leads to set priorities.
• Become expert on customers’ needs, product area, and business objectives.
• Lead qualitative and quantitative research, selecting methods and levels of rigor.
• Make product and go-to-market decisions with partners; align and launch.
• Combine customer research with usage data and prior findings to identify opportunities.
• Identify where AI can strengthen research and apply it with high standards.

Skills

User research

Qualitative methods

Quantitative methods

Cross-functional

Data-driven decisions

AI in research

Job description

Snowflake is seeking a Senior User Researcher to shape what we build and how customers experience it. You’ll partner with product, design, engineering, and marketing leads to set priorities and translate customer needs into strategic decisions that move the business forward.

You’ll apply deep qualitative and quantitative methods, bring business judgment, and leverage AI insights where appropriate to deliver outcomes that matter for Snowflake’s customers.