Senior User Experience Researcher

EBSCO Information Services, Inc.; Trenton (NJ); Remote; USD 104,000 - 149,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Retirement savings plan

Paid parental leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services is seeking a Senior User Experience Researcher to advance usability, accessibility, and scholarly effectiveness of our research platforms. You will design and lead studies informing product strategy for higher education and library tools worldwide, collaborating with cross-functional teams.

This is a remote position based in the U.S., requiring strong qualitative and quantitative methods and a 5+ year track record in UX research with a strong portfolio demonstrating

Qualifications

• 5+ years of experience in UX research, human-computer interaction, or a related field.
• Strong foundation in both qualitative and quantitative research methods.
• Experience translating ambiguous problem spaces into clear research direction.
• Experience working in cross-functional product teams.
• Excellent communication and storytelling skills.
• A diverse portfolio that demonstrates impact across complex problem spaces.

Responsibilities

• Autonomously own end-to-end research across the product lifecycle.
• Translate complex research findings into clear, actionable insights and recommendations.
• Partner with UX designers, product managers, and stakeholders to influence product direction and strategy.
• Advocate for user-centered design principles and research best practices across teams.
• Conduct usability testing, interviews, surveys, and field studies.
• Synthesize findings into clear deliverables such as reports, personas, journey maps, and frameworks.
• Advocate for accessibility, inclusivity, and equitable access to information in all research efforts.

Skills

UX research

Qualitative methods

Quantitative methods

Cross-functional collaboration

Communication

Portfolio

Education

Advanced degree in HCI / related field

Masters/PhD in HCI, Library Science, Psychology, Education

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

We are seeking a Senior User Experience Researcher to advance the usability, accessibility, and scholarly effectiveness of our research platforms. This role focuses on understanding how students, faculty, librarians, and researchers engage with academic content, discovery systems, and digital research workflows. You will design and lead research studies that inform product strategy and drive evidence-based improvements for higher education and library tools worldwide.

This is a remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

• Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle
• Translate complex research findings into clear, actionable insights and recommendations
• Partner with UX designers, product managers, and stakeholders to influence product direction and strategy
• Advocate for user-centered design principles and research best practices across teams
• Conduct usability testing, interviews, surveys, and field studies
• Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks
• Advocate for accessibility, inclusivity, and equitable access to information in all research efforts

Your team:

You will be welcomed as a member of the User Experience Research & Design team. Our team enjoys the flexibility and greater work life balance working remotely offers. You’ll have the resources, tools, training, and support needed to succeed as a Senior UX Researcher and grow your career at EIS.

About You

• 5+ years of experience in UX research, human-computer interaction, or a related field
• Strong foundation in both qualitative and quantitative research methods
• Experience translating ambiguous problem spaces into clear research direction
• Experience working in cross-functional product teams
• Excellent communication and storytelling skills
• A diverse portfolio that demonstrates impact across complex problem spaces

What sets you apart

• Advanced degree (Master’s or PhD) in Human-Computer Interaction, Library and Information Science, Psychology, Education, or a related field
• Experience conducting research with academic, library, or scholarly audiences
• Knowledge of information-seeking behavior, metadata, search relevance, or research evaluation practices
• Experience working with institutional stakeholders such as universities, consortia, or research organizations

Pay Range

USD $104,030.00 - USD $148,615.00 /Yr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

Our Work Policy: We value the balance of remote focus and in-person connection. For all our roles not designated as onsite, candidates living within a 30-mile radius of one of our hub office locations (Ipswich, MA; Birmingham, AL; Contoocook, NH) are required to be on-site one day designated by their team for collaboration and syncs. If you reside outside of this 30-mile range, the position is considered fully remote.

EBSCO provides a generous benefits program including:

• -Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• -Retirement Savings Plan
• -Paid Parental Leave
• -Holidays and Paid Time Off (PTO)
• -Mentoring program

And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Location US-Remote

ID 2026-2111

Category Information Technology

Position Type Full-Time Regular

Remote Yes