Senior User Assistance Engineer for ArcGIS Monitor

Esri; Redlands (CA); On-site; USD 94,000 - 159,000; Full time

Job summary

Esri in Redlands, CA is seeking a technically adept writer to create user assistance and enablement content for enterprise GIS observability software. You will collaborate with engineers to document workflows, diagnostics, and best practices, validating AI-assisted drafts and ensuring accuracy.

The role blends traditional UA writing with modern AI-assisted workflows, with relocation assistance to Redlands and opportunities to shape content across ArcGIS deployments.

Qualifications

• 5+ years of professional experience in a similar position.
• Excellent written and verbal communication to convey topics concisely.
• Understanding of HTML, XML (DITA), or Markdown workflows.
• Experience with a CMS that versions and reuses content.
• Learns software with a customer-centric UA focus and real workflows.
• Experience deploying features in test environments to validate docs.
• Familiar with basic software testing and troubleshooting in docs.

Responsibilities

• Collaborate with software engineers to document topics and workflows.
• Support UA content across help systems, tutorials, videos, and blogs.
• Manage documentation through the software lifecycle aligning with releases.
• Contribute to UA team content and ensure consistent user experience.
• Provide usability feedback as part of product development.
• Work with product management and marketing for coherent experience.
• Test and validate documentation against real system behavior.
• Document observability capabilities for monitoring and diagnostics.

Skills

Technical writing

UA documentation

AI-assisted writing

Documentation workflows

HTML/XML/Markdown

CMS experience

Observability software

Cross-functional

Testing documentation

Education

Bachelor's degree in CS

GIS degree

English/technical writing degree

STEM degree

Master’s degree

Tools

GitHub

Doc-as-code

ArcGIS

Python scripting

SQL (PostgreSQL)

Windows/Linux admin

ArcGIS Enterprise

Job description

Esri in Redlands, CA is seeking a technically adept writer to create user assistance and enablement content for enterprise GIS observability software. You will collaborate with engineers to document workflows, diagnostics, and best practices, validating AI-assisted drafts and ensuring accuracy.

The role blends traditional UA writing with modern AI-assisted workflows, with relocation assistance to Redlands and opportunities to shape content across ArcGIS deployments.