Sr. Product Engineer- ArcGIS Monitor

Esri; Redlands (CA); On-site; USD 94,000 - 159,000; Full time

Job summary

Esri in Redlands, CA is seeking a technically adept writer to create user assistance and enablement content for enterprise GIS observability software. You will collaborate with engineers to document workflows, diagnostics, and best practices, validating AI-assisted drafts and ensuring accuracy.

The role blends traditional UA writing with modern AI-assisted workflows, with relocation assistance to Redlands and opportunities to shape content across ArcGIS deployments.

Qualifications

• 5+ years of professional experience in a similar position.
• Excellent written and verbal communication to convey topics concisely.
• Understanding of HTML, XML (DITA), or Markdown workflows.
• Experience with a CMS that versions and reuses content.
• Learns software with a customer-centric UA focus and real workflows.
• Experience deploying features in test environments to validate docs.
• Familiar with basic software testing and troubleshooting in docs.

Responsibilities

• Collaborate with software engineers to document topics and workflows.
• Support UA content across help systems, tutorials, videos, and blogs.
• Manage documentation through the software lifecycle aligning with releases.
• Contribute to UA team content and ensure consistent user experience.
• Provide usability feedback as part of product development.
• Work with product management and marketing for coherent experience.
• Test and validate documentation against real system behavior.
• Document observability capabilities for monitoring and diagnostics.

Skills

Technical writing

UA documentation

AI-assisted writing

Documentation workflows

HTML/XML/Markdown

CMS experience

Observability software

Cross-functional

Testing documentation

Education

Bachelor's degree in CS

GIS degree

English/technical writing degree

STEM degree

Master’s degree

Tools

GitHub

Doc-as-code

ArcGIS

Python scripting

SQL (PostgreSQL)

Windows/Linux admin

ArcGIS Enterprise

Job description

Are you an energetic, passionate technical writer who has the desire to inspire, support, and advocate for our platform’s users? Use your passion for writing and interest in cutting-edge technology to provide customers with essential user assistance (UA) documentation and other enablement materials. In this position, you'll make our customers successful by creating UA materials for enterprise GIS observability software that helps organizations monitor system health, performance, and operational status across ArcGIS deployments.

You’ll work with subject matter experts, design documents, and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content that communicates workflows, best practices, and troubleshooting guidance. As our development processes evolve, this role will also support modern documentation workflows that incorporate AI-assisted authoring tools and agentic software development systems that generate code, tests, and draft documentation. The ideal candidate is comfortable validating AI-generated technical content, testing software workflows, and ensuring that documentation remains accurate, reliable, and user-focused.

Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.

Responsibilities

• Collaborate with software engineers to produce and maintain documentation of conceptual topics and step-by-step workflows
• Support a variety of user assistance (UA) materials, including installed and online help, tutorials, blog articles, videos, and other technical enablement content
• Manage documentation throughout the software development life cycle and ensure full compliance with release requirements
• Be part of a UA team to produce content that aligns with Esri’s documentation style and contributes to a consistent user experience
• Be part of a product development team to provide functionality feedback and usability testing
• Cultivate and leverage cross-functional partnerships with product management and marketing team members to ensure a consistent and intuitive experience across software and UA content
• Deploy and test software workflows to validate documentation accuracy and ensure the user documentation and workflows align with real system behavior Work with software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products
• Work with development teams to document new observability capabilities related to system monitoring, diagnostics, and operational workflows
• Evaluate and refine AI-generated documentation drafts produced by internal tools or agentic development workflows to ensure accuracy, clarity, and usability
• Use modern documentation tooling and AI-assisted writing workflows to improve content development efficiency while maintaining editorial quality

Requirements

• 5+ years of professional experience in a similar position supporting similar responsibilities
• Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively
• An understanding of documentation workflows that use HTML, XML (DITA), or Markdown
• Experience in producing web-based documentation using a content management system (CMS) that involves versioning and reuse of content
• Ability to learn and use the software with a customer centric approach to produce high impact UA materials based on real product workflows
• Experience in deploying software features or workflows in test environments to validate user documentation and instructions
• Familiarity with basic software testing practices, including validating workflows and troubleshooting issues encountered during documentation development
• Effective time management and organizational skills to manage priorities and tasks in a fast-paced work environment
• Experience with IT observability, system monitoring software, or ArcGIS software
• Bachelor’s degree in Computer Science, GIS , English, technical writing, or a STEM related field

Recommended Qualifications

• Experience with or exposure to large language models (LLMs) such as ChatGPT, Gemini, Claude, or Grok to assist in generating or refining technical content such as blog posts, help documentation, and instructional materials
• Experience reviewing and editing AI-generated technical documentation to ensure accuracy, clarity, and alignment with product behavior
• Understanding of the strengths and limitations of LLM-generated content and techniques for verifying correctness
• Experience working with development teams where documentation is produced alongside automated or agent-assisted software development workflows
• Experience with/knowledge of the following:
  • Working on a software development team using the Scrum process
  • GitHub version control or other doc-as-code approaches
  • Deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems (web/application servers)
  • RDBMS systems (preferably PostgreSQL), including common SQL commands and concepts
  • General server administration on Windows and Linux
  • Python scripting for documentation examples, automation, or testing workflows
• Master’s degree in Computer Science, GIS, English, technical writing, or a STEM related field

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$93,600 - $159,328 USD

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here .

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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