GIS Support Analyst: Drive Location Intelligence

Telemetry Today LLC; Redlands, Northern (CA, KY); Hybrid; USD 70,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid holidays

Job summary

Esri in Redlands, California, seeks a Support Analyst I to deepen your GIS and IT foundations while delivering high-quality technical support for the Esri platform. You will work with ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise, helping customers resolve complex issues in real time and contributing to a collaborative team environment.

You will analyze problems, stay current with product releases, document cases in CRM, and partner with colleagues to find scalable solutions.

Qualifications

• 1+ years of professional and customer service experience in a similar position.
• Ability to learn ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise concepts in an industry context.
• Experience communicating with customers with varying technical aptitudes in GIS/IT.
• Knowledge of IT frameworks including security, networking, installation, configuration, and performance.
• Experience with SAML (ADFS, Google Workspace, Okta, Shibboleth).
• Self-motivated, proactive, collaborative and creative.
• Authorized to work in the US (visa sponsorship not available).
• Bachelor's degree in a STEM field as listed.

Responsibilities

• Provide high-quality technical support via email, chat, and phone.
• Analyze customer issues to identify core problems and solutions.
• Stay current on Esri releases and learn multiple products.
• Collaborate with team members to identify patterns and best paths forward.
• Maintain comprehensive case documentation in the CRM system.

Skills

Customer service

GIS knowledge

Problem solving

Team oriented

Education

Bachelor's degree in geography, computer science, GIS, information Technology, environmental science, natural resources, or a related STEM field

Master’s degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field

Tools

ArcGIS Online

ArcGIS Pro

ArcGIS Enterprise

Job description

Esri in Redlands, California, seeks a Support Analyst I to deepen your GIS and IT foundations while delivering high-quality technical support for the Esri platform. You will work with ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise, helping customers resolve complex issues in real time and contributing to a collaborative team environment.

You will analyze problems, stay current with product releases, document cases in CRM, and partner with colleagues to find scalable solutions.