Senior Enterprise Systems Analyst - CMS & Digital Platforms

TEKsystems; Redlands (CA); On-site; USD 85,000 - 140,000; Full time

Job summary

Esri in Redlands, CA is seeking a Business Systems Analyst to translate business needs into scalable CMS, web app, and data solutions. You will partner with product owners, architects, and developers to optimize processes, document requirements, and support enterprise integrations and AI-enabled digital experiences.

The role emphasizes working across content management systems, marketing tech, and data platforms, with emphasis on governance, data privacy, and measurable business outcomes.

Qualifications

• 5+ years of experience as a Business Systems Analyst supporting CMS, digital platforms, or enterprise web applications
• Experience documenting complex business processes and communicating across technical and business audiences
• Strong process analysis and requirements elicitation skills with workshops and stakeholder engagement
• Working knowledge of web technologies and architectures (JavaScript, HTML, CSS, APIs; cloud environments)
• Experience supporting AI-powered chatbots, virtual assistants, or AI-enabled digital experiences
• Strong communication, organizational, and prioritization skills for fast-paced environments
• Incorporate security and data privacy safeguards in work activities and deliverables
• Bachelor’s degree in Information Systems, CS, Software Engineering, Computer Engineering, Data Analytics, or related STEM field

Responsibilities

• Lead requirements discovery and analysis through stakeholder interviews, workshops, and process reviews
• Analyze complex business processes, digital platforms, and technical requirements for optimization and improved customer experiences
• Translate objectives into functional, technical, integration, and data requirements for scalable solutions
• Partner with stakeholders to design and deliver digital solutions across CMS, web apps, enterprise platforms, and marketing tech
• Develop and maintain documentation including process models, data mappings, API specs, and system integration docs
• Support CMS, digital experience platforms, and customer-facing web applications
• Collaborate with engineering teams on integrations, testing, releases, and post-deployment support
• Facilitate backlog refinement, roadmaps, and Agile delivery balancing business and technical constraints
• Support privacy, governance, and data protection initiatives across platforms
• Evaluate emerging technologies and AI-enabled solutions to improve efficiency and engagement
• Serve as trusted advisor aligning business needs with enterprise platform strategy

Skills

CMS

Web apps

Requirements elicitation

Stakeholder interviews

Agile

APIs

JavaScript/HTML/CSS

Data governance

Education

Bachelor's degree in Information Systems / CS / Software Engineering

Tools

Visio

Lucidchart

Excel

Workfront

Job description

Esri in Redlands, CA is seeking a Business Systems Analyst to translate business needs into scalable CMS, web app, and data solutions. You will partner with product owners, architects, and developers to optimize processes, document requirements, and support enterprise integrations and AI-enabled digital experiences.

The role emphasizes working across content management systems, marketing tech, and data platforms, with emphasis on governance, data privacy, and measurable business outcomes.