Senior Universal Banker — Sales & Service Leader

First Citizens Bank; Spring Hope (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

First Citizens Bank in Spring Hope, NC seeks a Senior Sales & Service Representative to support sales and service delivery in the branch. You will build relationships, assist customers with deposits, payments, and digital access, and refer opportunities to bank partners.

Strong communication and customer-service skills are essential, with the ability to adapt to changing priorities to help the community. Responsibilities include proactive outreach, achieving branch goals, and collaborating with

Qualifications

• High School Diploma or GED with 1 year of sales or customer service experience.
• Bachelor's degree is preferred.
• Valid driver's license and ability to drive to other offices frequently.

Responsibilities

• Drive sales and service delivery in the branch by engaging customers and referrals.
• Build and expand banking relationships through proactive outreach.
• Ensure accurate processing of deposits, payments, and digital access services while complying with policies.

Skills

Structured sales process

Financial literacy

Retail banking products

Relationship building

Customer service

Communication skills

Education

High School Diploma or GED + 1 year sales or customer service experience

Bachelor's Degree preferred

Job description

First Citizens Bank in Spring Hope, NC seeks a Senior Sales & Service Representative to support sales and service delivery in the branch. You will build relationships, assist customers with deposits, payments, and digital access, and refer opportunities to bank partners.

Strong communication and customer-service skills are essential, with the ability to adapt to changing priorities to help the community. Responsibilities include proactive outreach, achieving branch goals, and collaborating with