Senior Universal Banker - Lee's Summit

FIRST FEDERAL BANK of KANSAS CITY; Lee's Summit (MO); On-site; USD 48,000 - 62,000; Full time

Job summary

First Federal Bank of Kansas City is seeking a Senior Universal Banker to deliver outstanding customer service, build trusted relationships, and promote our range of deposit and lending products. In this role, you will be a front-line ambassador for the bank, helping customers achieve their financial goals with tailored solutions.

As a Senior Universal Banker, you will open and maintain accounts, process transactions, and identify lending opportunities while ensuring compliance with policies and

Qualifications

• High school diploma or GED required.
• At least 2 years in a financial institution as teller and/or personal/universal banker; new account experience preferred.
• Strong customer service and sales skills.
• Knowledge of deposit and credit banking products.
• Strong communication and collaboration skills.
• High level of attention to detail.
• Ability to represent the bank to expand customer relationships and support growth.

Responsibilities

• Deliver exceptional customer service and promote the bank's brand.
• Open and maintain customer accounts and process transactions.
• Identify lending opportunities and cross-sell banking products.
• Develop and deepen customer relationships and provide product recommendations.
• Serve as Vault Custodian when management is absent and support community engagement.

Skills

Customer service

Sales skills

Communication

Collaboration

Attention to detail

Banking products knowledge

Relationship building

Education

High school diploma or GED

Job description

First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven organization on a mission to help people, businesses, and communities build a better financial future.

At First Federal, you'll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You'll have boundless opportunities for growth - whether it's personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo

JOB SUMMARY

The Senior Universal Banker represents the bank in a manner that promotes the bank's brand through delivery of exceptional customer service, contributing to its growth, and maintaining and expanding customer relationships by proactively engaging with customers to discover their financial needs and provide product recommendations. Responsible for successful delivery of a range of banking products and services, including opening accounts, account maintenance, lending opportunities and conducting customer financial transactions in compliance with our policies, procedures, and security requirements as well as government regulations.

A DAY IN THE LIFE OF A SENIOR UNIVERSAL BANKER

As a frontline representative of the bank, you have the extraordinary opportunity to be our first impression by engaging with our customers and community partners in the banking center and throughout the city. You will serve as a trusted advisor to develop and deepen relationships with those we serve in order to uncover financial needs and recommend the best products and services to help customers on their financial journey. As the senior universal banker, you'll act as Vault Custodian in banking center management's absence. You will also support the bank's brand and growth by actively serving the community through various volunteer activities.

ABOUT YOU

The ideal candidate will have the following skills, education, and experience:

• High school diploma or general education degree (GED)
• At least 2 years of experience in a financial institution having performed as a teller and/or personal/universal banker; new account experience preferred
• Strong customer service and sales skills
• Knowledge of deposit and credit banking products
• Strong communication and collaboration skills
• High level of attention to detail
• Ability to represent the bank in a manner that maintains and expands customer relationships, contributes to the bank's growth, and enhances its image

Note: The purpose of this document is to provide a general summary of essential responsibilities and requirements for the position and is not meant as an exhaustive list.

First Federal actively seeks to recruit and hire protected veterans.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.