Universal Banker

Performance Bankers; Sioux Falls (SD); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid Vacation

Sick Time

Holiday Time

Job summary

First Savings Banks in Sioux Falls, SD, is seeking a Universal Banker to ensure customer satisfaction and identify opportunities to meet banking needs. This on-site role covers teller duties, new accounts, loan processing, and cross-selling to grow deposits within the community.

The ideal candidate will bring strong customer service skills, basic banking knowledge, and a willingness to learn in a fast-paced environment. This position emphasizes local service and community engagement.

Qualifications

• 6-12 months banking experience preferred, but not required.
• Understanding of banking regulations required, training provided.
• Experience with electronic banking desired.

Responsibilities

• Assist with teller transactions and deposits.
• Guide customers on banking products and services.
• Support opening new accounts and loan processing.
• Stay compliant with banking regulations.
• Cross-sell new lines of business to grow deposits.
• Collaborate with staff to execute the bank's strategic plan.
• Handle other duties as assigned.

Skills

Customer service

Teller transactions

Sales awareness

Regulatory compliance

Job description

We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we built and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.

Our mission

Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.

Our values

• Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
• Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
• Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
• Community: We’re proud to support each other and our local communities. We win when our customers win.

To learn more about us, visit www.firstsavingsbanks.com

About the role

The Universal Banker is responsible for ensuring customer satisfaction. This role identifies opportunities for bank customers and offers products and services that fulfill their needs. He/she supports efforts to maximize revenue, deposit growth, sales, customer satisfaction, and minimize operational losses. The ideal candidate for this role can step in to assist with a large variety of bank duties including conducting teller transactions, opening new accounts, assisting with loan processing, etc.

This position is located in our Sioux Falls branch and is not a remote role.

What you will do

• Assist with customer transactions on the teller line, including cashing checks, accepting deposits and loan payments, processing withdrawals, etc.
• Possesses the knowledge to assist customers on a variety of topics, including electronic banking, updating accounts, etc.
• Understands multiple areas of the bank, and can provide guidance in areas including new accounts, ACH, Wire transfers, and more.
• Maintains up-to-date knowledge of banking regulations to ensure bank is in compliance with applicable laws.
• Acts as an escalation point for customer inquiries, and is able to use a combination of critical thinking and existing policies to come to the best decision.
• Actively engages in the local community, including cross-selling and generating new lines of business with a focus on growing deposits.
• Utilizes their ability to lead to bring bank staff together to execute our strategic plan.
• Acts as a strong team player, and is willing to assist with a variety of tasks when required.
• Understands the technical side of banking and the software utilized by bank staff.
• Performs other duties as assigned.

What you will need

• 6-12 months banking experience preferred, but not required.
• Understanding of banking regulations required, training provided.
• Experience with electronic banking desired.

What we offer

• Health Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• And more!

Candidate must pass a pre-employment screening including credit history and criminal record check.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.