Universal Banker (Bilingual/Spanish)

First Federal Bank of Kansas City; Kansas City (KS); On-site; USD 35,000 - 52,000; Full time

Job summary

A community-oriented bank in Kansas City is seeking a Universal Banker to deliver exceptional customer service and manage banking transactions. The ideal candidate will possess strong customer service skills, sales experience, and fluency in English and Spanish. This role offers a full-time opportunity to build a rewarding career in banking with a focus on supporting the community.

Qualifications

• Minimum of one year of sales experience or experience in a financial institution.
• Spanish-language competency required.
• Ability to represent the bank effectively.

Responsibilities

• Deliver exceptional customer service as a Universal Banker.
• Manage customer financial transactions.
• Engage with customers to uncover financial needs.
• Represent the bank professionally to support growth and brand.

Skills

Strong customer service skills

Sales experience

Fluency in English and Spanish

Knowledge of banking products

Attention to detail

Strong communication skills

Education

High school diploma or GED

Job description

Overview

First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven family on a mission to help people build a better financial future.

At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo

Job Summary

The Universal Banker represents the bank in a manner that promotes the bank\'s brand through delivery of exceptional customer service, contributing to its growth, and maintaining and expanding customer relationships by proactively engaging with customers to discover their financial needs and provide product recommendations. Responsible for successful delivery of a range of banking products and services, including opening accounts, account maintenance, lending opportunities and conducting customer financial transactions in compliance with our policies, procedures, and security requirements as well as government regulations.

A Day in the Life of a Universal Banker

As a frontline representative of the bank, you have the extraordinary opportunity to be our first impression by engaging with our customers and community partners in the banking center and throughout the city. You will serve as a trusted advisor to develop and deepen relationships with those we serve in order to uncover financial needs and recommend the best products and services to help customers on their financial journey. You will also support the bank’s brand and growth by actively serving the community through various volunteer activities.

About You

The ideal candidate will have the following skills, education, and experience:

• High school diploma or general education degree (GED)
• Minimum of one year of sales experience or one year of experience in a financial institution having performed as a teller and/or personal/universal banker; new account experience preferred
• Strong customer service and sales skills
• Fluency in English and Spanish is required. Spanish-language competency should include the ability to convey complex and/or business- and banking-related concepts to a wide range of audiences of varying knowledge levels
• Knowledge of deposit and credit banking products
• Strong communication and collaboration skills
• High level of attention to detail
• Ability to represent the bank in a manner that maintains and expands customer relationships, contributes to the bank’s growth, and enhances its image

If you’d like to join the Family, apply now to start your journey toward a new, rewarding career in banking!

Note: The purpose of this document is to provide a general summary of essential responsibilities and requirements for the position and is not meant as an exhaustive list.

First Federal actively seeks to recruit and hire protected veterans.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Internet Publishing