Universal Banker

First Federal Bank; Gainesville (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical plans

HSA contributions

Life insurance

Health incentive

Tuition reimbursement

401k match

Paid sick leave

Paid vacation

Job summary

First Federal Bank is seeking a Universal Banker in Gainesville to serve as a trusted advisor, handling deposits, loans, and a range of banking services while growing customer relationships.

You will identify customer needs, recommend products, and ensure excellent service in a compliant, fast-paced environment.

Qualifications

• High school diploma required; additional education preferred.
• Previous customer service experience required, preferably in banking or financial services.
• Strong interpersonal skills with the ability to listen, build rapport, and develop trust.
• Attention to detail, excellent organizational skills, and the ability to manage time effectively.
• Action-oriented with a positive, professional, and innovative approach.
• Adaptable and willing to embrace change; eager to learn new skills and processes.
• Able to remain calm and professional under pressure while handling multiple responsibilities.
• Strong problem-solving skills with the ability to identify solutions and resolve customer issues quickly.
• Proficiency in Microsoft Office and comfort with banking technology and systems.

Responsibilities

• Open and maintain deposit accounts, assist with loan applications, and issue new or replacement debit cards while ensuring compliance with all regulations.
• Provide support for routine account maintenance, debit card issues, and a wide range of customer banking needs.
• Capture and update customer profiles with key life events, goals, and financial needs to strengthen relationships.
• Conduct proactive follow-up with new and existing customers to deepen relationships and identify opportunities.
• Maintain thorough knowledge of all electronic banking services and assist customers in their use.
• Accurately process deposits, withdrawals, loan payments, and other financial transactions while verifying identification, endorsements, and account information.
• Evaluate and place holds on uncollected funds in accordance with bank policies.
• Balance cash drawer daily, report discrepancies, and resolve outages in collaboration with branch management.
• Issue cashier’s checks, process wire transfers, and support additional branch services such as bank-by-mail and night deposit.
• Assist with currency transaction reporting and suspicious activity monitoring in compliance with BSA/AML requirements.
• Maintain and balance ATM operations; prepare and verify cash shipments and vault cash under dual control.
• Demonstrate working knowledge of standard banking systems, Microsoft Office applications, and branch equipment.
• Stay informed on bank products, services, and industry trends while remaining aware of competitive activity.
• Consistently deliver innovative, customer-focused solutions to enhance service and strengthen relationships.
• Duties may vary by branch location, and additional responsibilities may be assigned as needed.
• Provides the best service to our customers with innovative and creative solutions.

Skills

Customer service

Communication

Attention to detail

Time management

Problem-solving

Education

High school diploma

Tools

Microsoft Office

Banking systems

Job description

At First Federal Bank, our core values speak to the heart of our organization and are the essence of our company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays Based on the Federal Reserve Calendar

JOB PURPOSE:

The Universal Banker serves as a trusted advisor to customers by delivering a full range of banking services, including transactions, account management, lending, and financial solutions. This role combines the responsibilities of both teller and personal banker to provide seamless service, strengthen customer relationships, and support the growth of the branch. A Universal Baker is accountable for identifying customer needs, recommending appropriate products and services, and ensuring exceptional customer experience while maintaining compliance with all regulatory and operational standards.

ESSENTIAL FUNCTIONS:

• Open and maintain deposit accounts, assist with loan applications, and issue new or replacement debit cards while ensuring compliance with all regulations.
• Provide support for routine account maintenance, debit card issues, and a wide range of customer banking needs.
• Capture and update customer profiles with key life events, goals, and financial needs to strengthen relationships.
• Conduct proactive follow-up with new and existing customers to deepen relationships and identify opportunities.
• Maintain thorough knowledge of all electronic banking services and assist customers in their use.
• Accurately process deposits, withdrawals, loan payments, and other financial transactions while verifying identification, endorsements, and account information.
• Evaluate and place holds on uncollected funds in accordance with bank policies.
• Balance cash drawer daily, report discrepancies, and resolve outages in collaboration with branch management.
• Issue cashier’s checks, process wire transfers, and support additional branch services such as bank-by-mail and night deposit.
• Assist with currency transaction reporting and suspicious activity monitoring in compliance with BSA/AML requirements.
• Maintain and balance ATM operations; prepare and verify cash shipments and vault cash under dual control.
• Demonstrate working knowledge of standard banking systems, Microsoft Office applications, and branch equipment.
• Stay informed on bank products, services, and industry trends while remaining aware of competitive activity.
• Consistently deliver innovative, customer-focused solutions to enhance service and strengthen relationships.
• Duties may vary by branch location, and additional responsibilities may be assigned as needed.
• Provides the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:

• High school diploma required; additional education preferred.
• Previous customer service experience required, preferably in banking or financial services.
• Strong interpersonal skills with the ability to listen, build rapport, and develop trust.
• Attention to detail, excellent organizational skills, and the ability to manage time effectively.
• Action-oriented with a positive, professional, and innovative approach.
• Adaptable and willing to embrace change; eager to learn new skills and processes.
• Able to remain calm and professional under pressure while handling multiple responsibilities.
• Strong problem-solving skills with the ability to identify solutions and resolve customer issues quickly.
• Proficiency in Microsoft Office and comfort with banking technology and systems.
• Ability to sit and perform computer-based tasks for extended periods.
• Employees must be able to perform the essential functions of this position to maintain employment with First Federal Bank.

Bilingual candidates encouraged to apply

Equal Opportunity Employer / Vet / Disability

E - Verify Employer