Universal Banker Full-Time

First Midwest Bank; Columbia Township (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

First Midwest Bank is seeking a Universal Banker to deliver exceptional customer service while handling teller transactions, new accounts, and relationship building in a busy retail banking environment.

You will balance transactions, assist with online/mobile banking, and support daily branch operations while ensuring compliance with bank policies and regulatory requirements.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience; cash handling preferred.
• Strong interpersonal, communication, organizational, and problem-solving skills.
• Excellent attention to detail and ability to maintain confidentiality.
• Proficiency with Microsoft Office and ability to learn banking software.
• Able to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Serve as the first point of contact in person or by phone.
• Process teller transactions (deposits, withdrawals, transfers) with balancing accuracy.
• Support daily branch operations including vault and ATM tasks.
• Handle account maintenance requests (debit cards, check orders, wires).
• Prepare CTRs and comply with BSA/SAR requirements.
• Identify fraudulent activity and follow procedures.
• Assist customers with electronic banking services (online/mobile).
• Research accounts and resolve inquiries, disputes, fraud concerns.
• Open and maintain consumer and business deposit accounts and CDs.
• Enter new account information accurately into core systems.
• Comply with policies, security standards, and regulations.
• Perform additional duties and special projects.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Banking software

Job description

Universal Banker

Position Summary

The Universal Banker delivers exceptional customer service while performing a wide range of retail banking functions. This role combines teller operations, new account services, and relationship building to help customers achieve their financial goals while ensuring accurate transactions and compliance with bank policies and regulatory requirements.

Essential Responsibilities

• Serve as the first point of contact, providing professional, courteous service in person and over the phone.
• Process teller transactions, including deposits, withdrawals, loan payments, check cashing, and transfers while maintaining balancing accuracy.
• Support daily branch operations, including vault, ATM balancing, cash shipments, account verification, and other operational duties.
• Process account maintenance requests, including debit cards, check orders, stop payments, address changes, and wire transfers.
• Prepare Currency Transaction Reports (CTRs) and maintain working knowledge of Bank Secrecy Act (BSA) and Suspicious Activity Report (SAR) requirements.
• Manage risk by identifying suspicious or fraudulent activity and following established procedures.
• Assist customers with electronic banking services, including online banking, mobile banking, mobile deposit, and e-statements.
• Research accounts, resolve customer inquiries, disputes, fraud concerns, and other banking issues.
• Assess customer needs, build lasting relationships, and recommend appropriate products and services.
• Open and maintain consumer and business deposit accounts, Certificates of Deposit (CDs), and related banking products.
• Prepare new account documentation, obtain required disclosures, and accurately enter information into the core processing system.
• Comply with all bank policies, security standards, and applicable federal and state regulations.
• Perform additional duties and special projects as assigned.

Required Qualifications

• High school diploma or equivalent.
• Previous customer service experience required; cash handling experience preferred.
• Strong interpersonal, communication, organizational, and problem-solving skills.
• Excellent attention to detail with the ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office and the ability to learn banking software.
• Ability to work independently and collaboratively in a fast-paced environment.

Knowledge, Skills, and Abilities

• Outstanding customer service and relationship-building skills.
• Sales aptitude with the ability to identify customer needs and recommend financial solutions.
• Strong attention to detail, accuracy, and time management.
• Professional demeanor with excellent verbal and written communication skills.
• Ability to prioritize multiple responsibilities while handling sensitive customer information confidentially.

Working Conditions

• Ability to stand for extended periods.
• Ability to lift up to 10 pounds occasionally.
• Frequent use of computers and standard office equipment.
• Regular interaction with customers in a retail banking environment.
• Hours vary based on branch needs; must be available to work until 6:00 p.m.

Additional Information

• Full-time position.
• Competitive salary; pay commensurate with experience.
• Comprehensive benefits package.
• Employment is contingent upon successful completion of a background check.
• Equal Opportunity Employer (EOE).

About First Midwest Bank of Poplar Bluff

For more than 50 years, First Midwest Bank has provided innovative financial solutions backed by hometown service. We are committed to building lasting customer relationships while continuing to grow and adapt in an evolving digital banking environment.