Senior Universal Banker & Branch Team Lead

First Federal Lakewood; Chagrin Falls (OH); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

First Federal Lakewood is seeking a Universal Banker 3 to be a senior member of the retail team in our Ohio branch. You will deliver exceptional front-line customer service and lead sales activities within the branch, including supervising staff and handling complex banking tasks.

You will perform advanced duties such as wire transfers, notary functions, account openings, vault maintenance, and cross-sales, while ensuring regulatory compliance and branch goals.

Formación

• 3-5 years of banking experience required, including cash handling and customer service.
• Experience as a supervisor, mentor or team leader is required.
• Strong understanding of banking laws and regulations.
• Notary Public is required.
• NMLS number is required.
• High School Diploma or equivalent is required.
• Proficiency in MS Office (Outlook, Excel, Word) or similar; Cleartouch, Nautilus and portals preferred; CRM preferred.
• Driver's license is required.

Responsabilidades

• Provides excellent customer service by processing transactions and handling account maintenance; answers inquiries.
• Supervises employees, coaches, trains and develops; manages performance to goals.
• Assists Branch Manager in branch operations; completes schedules, reports, policies compliance; delegates duties.
• Performs advanced duties including wire transfers, notary, verifications, account openings/closes, vault maintenance, cross-sales.
• Handles branch administration: reports, audits, vendor management and compliance.
• Meets performance metrics; leads meetings; conducts training; stays current with systems and procedures.
• Acts as branch and company representative at meetings and events; may float to other branches; complies with laws.

Conocimientos

Banking experience

Supervisory experience

Customer service

Notary Public

NMLS number

MS Office proficiency

Driver's license

Regulatory knowledge

Educación

High School Diploma

Notary Public license

NMLS licensing

Herramientas

Cleartouch

Nautilus

CRM systems

Descripción del empleo

First Federal Lakewood is seeking a Universal Banker 3 to be a senior member of the retail team in our Ohio branch. You will deliver exceptional front-line customer service and lead sales activities within the branch, including supervising staff and handling complex banking tasks.

You will perform advanced duties such as wire transfers, notary functions, account openings, vault maintenance, and cross-sales, while ensuring regulatory compliance and branch goals.