Customer-First Banking Pro: Accounts & Sales

First Mutual Holding Company; North Ridgeville (OH); Presencial; USD 32 000 - 46 000; Tempo integral

Resumo da oferta

First Federal Lakewood is seeking an Universal Banker to deliver frontline service and sales at retail branches. The role covers three levels with increasing responsibilities across opening accounts, handling transactions, and supporting staff.

Level 1 focuses on cash handling, basic account openings, and service quality; Levels 2 and 3 expand supervision, training, and complex transactions while ensuring compliance with banking regulations.

Qualificações

• High school diploma or equivalent required.
• 0-2 years banking experience and cash handling required.
• Customer service experience preferred.
• Proficiency with MS Office and banking software.

Responsabilidades

• Operates teller window; maintains cash limits and follows branch guidelines.
• Opens/closes basic accounts; cross-sells products and services.
• Maintains vault and performs back-office duties; follows security protocols.
• Level 2/3 duties include supervision, approvals, and staff training.

Conhecimentos

Cash handling

Customer service

MS Office

Formação académica

High School Diploma or equivalent

Notary Public

NMLS number

Ferramentas

Cleartouch

Nautilus

CRM

WebCapture system

Descrição da oferta de emprego

First Federal Lakewood is seeking an Universal Banker to deliver frontline service and sales at retail branches. The role covers three levels with increasing responsibilities across opening accounts, handling transactions, and supporting staff.

Level 1 focuses on cash handling, basic account openings, and service quality; Levels 2 and 3 expand supervision, training, and complex transactions while ensuring compliance with banking regulations.