Senior Universal Banker & Branch Leader

Citigroup Inc.; Florida; In loco; USD 47.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision coverage

401(k) retirement plan

Paid time off

Descrizione del lavoro

Citigroup Inc. is seeking a Head Universal Banker in the Aventura, FL area to lead branch service delivery, coach Universal Bankers and Tellers, and drive sales and client experience through digital channels.

The role emphasizes risk and control, staff development, and proactive client engagement, including complex transactions and referrals, with a focus on advisory and service excellence within Citi standards.

Competenze

• 2-4 years relevant experience.
• Experience with face-to-face customer service, digital engagement and basic sales/referrals.
• Open, client service orientation and desire to help customers is required.
• Sales experience desired.
• Excellent verbal and written communication skills.
• Analytical and problem solving skills.
• Basic computer and digital tools skills.
• Preferred Skills: Retail experience.
• Bilingual English/Spanish Speaking Preferred.

Mansioni

• Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.
• Guide both clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
• Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager.
• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels.
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.

Conoscenze

Customer service orientation

Digital engagement

Sales/referrals

Communication skills

Problem solving

Basic computer skills

Formazione

High School diploma or equivalent

Strumenti

NBS system

Cash recycler

Descrizione del lavoro

Citigroup Inc. is seeking a Head Universal Banker in the Aventura, FL area to lead branch service delivery, coach Universal Bankers and Tellers, and drive sales and client experience through digital channels.

The role emphasizes risk and control, staff development, and proactive client engagement, including complex transactions and referrals, with a focus on advisory and service excellence within Citi standards.