Branch Leader & Universal Banker Coach

Citigroup Inc.; Melaleuca Isles (FL); On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Paid time off

Wellness programs

Job summary

Citigroup Inc. in Plantation, Florida seeks a Head Universal Banker to lead the branch team, deliver exceptional service, and drive sales. The role coaches Universal Bankers and Tellers, mentors staff, and champions risk/compliance while promoting digital channels and client-focused solutions.

The position emphasizes strong leadership, sales capability, and a customer-first culture, with responsibilities spanning daily operations, risk management, and staff development.

Qualifications

• 2-4 years of relevant banking customer service experience.
• Open, client service orientation essential.
• Sales experience is a plus.
• Excellent verbal and written communication skills.
• Analytical and problem solving abilities.
• Basic computer and digital tools proficiency.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers.
• Guide clients and team members in branch operations and complex transactions.
• Champion risk and control by monitoring operations and ensuring policy compliance.
• Present products/services and educate clients on digital channels.
• Provide ownership for client issues and ensure timely resolution.

Skills

Face-to-face service

Digital engagement

Sales/referrals

Communication skills

Analytical/problem solving

Basic digital tools

Retail experience

Bilingual English/Spanish

Education

High School diploma or equivalent

Job description

Citigroup Inc. in Plantation, Florida seeks a Head Universal Banker to lead the branch team, deliver exceptional service, and drive sales. The role coaches Universal Bankers and Tellers, mentors staff, and champions risk/compliance while promoting digital channels and client-focused solutions.

The position emphasizes strong leadership, sales capability, and a customer-first culture, with responsibilities spanning daily operations, risk management, and staff development.