Lead Universal Banker: Client Experience Leader

Citigroup Inc.; Florida; On-site; USD 47,000 - 61,000; Full time

Job summary

Citigroup Inc. in Pembroke Pines, Florida, seeks a Head Universal Banker to lead the branch team, coach Universal Bankers and Tellers, and drive exceptional client experiences.

You will guide sales and service delivery, mentor staff, and champion risk controls while ensuring adherence to Citi standards. The role emphasizes leadership, operational excellence, and proactive client engagement across digital and in-branch channels.

Qualifications

• 2-4 years relevant experience.
• Experience with face-to-face customer service, digital engagement and basic sales/referrals.
• Bilingual English/Spanish preferred.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling service behaviors and mentoring on sales, service, and compliance.
• Guide clients and team members in the branch, handling complex transactions and ensuring exceptional client experience.
• Champion risk and control by monitoring operations and ensuring policy adherence.

Skills

Customer service

Digital engagement

Sales/referrals

Communication

Analytical skills

Basic computing

Bilingual EN/ES

Education

High School diploma or equivalent

Tools

NBS system

Cash recycler

Tablet/iPad tools

Job description

Citigroup Inc. in Pembroke Pines, Florida, seeks a Head Universal Banker to lead the branch team, coach Universal Bankers and Tellers, and drive exceptional client experiences.

You will guide sales and service delivery, mentor staff, and champion risk controls while ensuring adherence to Citi standards. The role emphasizes leadership, operational excellence, and proactive client engagement across digital and in-branch channels.