Head Universal Banker: Branch Leader in Service & Sales

Citigroup Inc.; Downey (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Citigroup Inc. in Downey, CA is seeking a Head Universal Banker to lead and coach branch staff, deliver exceptional service, and drive sales and digital adoption.

You will mentor Universal Bankers and Tellers, guide clients through complex transactions, and champion risk controls while maintaining Citi standards. Responsibilities include mentoring, ensuring compliance, and proactively promoting products and digital channels to deepen client relationships and resolve issues with a client-first

Qualifications

• 2-4 years of relevant experience in banking/customer service.
• Excellent verbal and written communication skills.
• Strong sales, service, and compliance abilities.
• Ability to mentor and coach branch staff.

Responsibilities

• Lead, coach and support Universal Bankers and Tellers in service, sales and compliance.
• Guide clients and team members in complex transactions to ensure outstanding client experience.
• Champion risk and control while monitoring daily operations and policy compliance.
• Promote products and services and educate clients on digital channels.
• Provide ownership of client issues and resolve complaints effectively.
• Promote Citi’s digital capabilities and connect clients to the right partners.

Skills

Face-to-face service

Digital engagement

Sales referrals

Client service orientation

Verbal communication

Written communication

Analytical skills

Problem solving

Leadership & coaching

Tools

NBS system

Cash recycler

Job description

Citigroup Inc. in Downey, CA is seeking a Head Universal Banker to lead and coach branch staff, deliver exceptional service, and drive sales and digital adoption.

You will mentor Universal Bankers and Tellers, guide clients through complex transactions, and champion risk controls while maintaining Citi standards. Responsibilities include mentoring, ensuring compliance, and proactively promoting products and digital channels to deepen client relationships and resolve issues with a client-first