Senior Universal Banker & Branch Team Leader

Citi; Florida; On-site; USD 47,000 - 61,000; Full time

Job summary

Citi in Florida is seeking a Head Universal Banker to lead a branch team, coach Universal Bankers and Tellers, and ensure exceptional client experiences. The role executes deposits, payments, account openings, and card orders while championing risk and control and promoting digital channels.

The ideal candidate will guide staff, mentor teams, and drive compliance with Citi standards, delivering seamless service and sales outcomes across the branch floor.

Qualifications

• 2-4 years relevant experience in retail banking or customer service.
• Open, client service orientation and desire to help customers is required.
• Excellent verbal and written communication skills.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling service and sales routines.
• Guide clients and team members in complex transactions to ensure exceptional experience.
• Champion risk and control by monitoring operations and compliance.
• Educate clients on digital capabilities and available channels.
• Provide coverage and leadership support to the branch team as needed.
• Resolve client issues promptly and maintain high client satisfaction.

Skills

Customer service

Digital engagement

Sales/referrals

Client orientation

Communication

Analytical thinking

Education

High School diploma or equivalent

Job description

Citi in Florida is seeking a Head Universal Banker to lead a branch team, coach Universal Bankers and Tellers, and ensure exceptional client experiences. The role executes deposits, payments, account openings, and card orders while championing risk and control and promoting digital channels.

The ideal candidate will guide staff, mentor teams, and drive compliance with Citi standards, delivering seamless service and sales outcomes across the branch floor.