Senior Universal Banker & Branch Leader

Citigroup Inc.; New York (NY); On-site; USD 57,000 - 74,000; Full time

Job summary

Citigroup Inc. in New York, NY seeks a Head Universal Banker to lead and coach branch teams while delivering premium service and guiding complex transactions and sales opportunities. The role focuses on risk control, lobby leadership, and consistent client experiences.

You will mentor Universal Bankers and Tellers, promote digital channels, and ensure compliance with bank policies. The position emphasizes strong communication and proactive client engagement.

Qualifications

• Requires 2-4 years relevant experience.
• Experience with face-to-face customer service, digital engagement and basic sales/referrals.
• Open, client service orientation and desire to help customers is required.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling service behaviors and mentoring on sales, service and compliance.
• Guide clients and team members in the branch to ensure an exceptional client experience.
• Champion risk and control by monitoring day-to-day operations and ensuring compliance with policies.

Skills

Face-to-face customer service

Digital engagement

Sales/referrals

Client service orientation

Sales experience

Verbal and written communication

Analytical problem solving

Basic computer skills

Education

High School diploma or equivalent

Tools

NBS system

Cash recycler

Job description

Citigroup Inc. in New York, NY seeks a Head Universal Banker to lead and coach branch teams while delivering premium service and guiding complex transactions and sales opportunities. The role focuses on risk control, lobby leadership, and consistent client experiences.

You will mentor Universal Bankers and Tellers, promote digital channels, and ensure compliance with bank policies. The position emphasizes strong communication and proactive client engagement.