Senior Unified Communications & Telecom Manager

Hamilton County, Ohio; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

On-site Parking

Public Service Loan Forgiveness (PSLF)

Wellness Programs

Job summary

Hamilton County in Cincinnati is seeking a Telecommunications Systems Manager to oversee the countywide voice and collaboration environment. You will manage on-premises and cloud telephony platforms, SIP trunking, call routing, E911 compliance, and integrated collaboration tools for public service across departments.

The role leads strategic direction, operations, and vendor partnerships to ensure resilient, secure communications.

Qualifications

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field.
• Five (5) years of progressively responsible experience in telecommunications, network management, or IT systems administration, with supervisory/management experience.

Responsibilities

• Manage the 24-hour operation, reliability, performance, and availability of the Enterprise Voice and Unified Communications environment.
• Oversee on-premises and cloud telephony platforms, SIP trunking, call routing, and disaster recovery.
• Ensure E911 compliance and manage contact center solutions and integrated collaboration tools.
• Lead vendor partnerships, SLAs, renewals, and performance with platform vendors, carriers, and integrators.
• Prepare and monitor the annual budget for the Telecommunications Division.

Skills

Telecommunications

Leadership

Network management

Education

Bachelor’s degree in IT/Telecom/CS

Job description

Hamilton County in Cincinnati is seeking a Telecommunications Systems Manager to oversee the countywide voice and collaboration environment. You will manage on-premises and cloud telephony platforms, SIP trunking, call routing, E911 compliance, and integrated collaboration tools for public service across departments.

The role leads strategic direction, operations, and vendor partnerships to ensure resilient, secure communications.