Telecommunications Systems Manager (4917-02)

Hamilton County, Ohio; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

On-site Parking

Public Service Loan Forgiveness (PSLF)

Wellness Programs

Job summary

Hamilton County in Cincinnati is seeking a Telecommunications Systems Manager to oversee the countywide voice and collaboration environment. You will manage on-premises and cloud telephony platforms, SIP trunking, call routing, E911 compliance, and integrated collaboration tools for public service across departments.

The role leads strategic direction, operations, and vendor partnerships to ensure resilient, secure communications.

Qualifications

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field.
• Five (5) years of progressively responsible experience in telecommunications, network management, or IT systems administration, with supervisory/management experience.

Responsibilities

• Manage the 24-hour operation, reliability, performance, and availability of the Enterprise Voice and Unified Communications environment.
• Oversee on-premises and cloud telephony platforms, SIP trunking, call routing, and disaster recovery.
• Ensure E911 compliance and manage contact center solutions and integrated collaboration tools.
• Lead vendor partnerships, SLAs, renewals, and performance with platform vendors, carriers, and integrators.
• Prepare and monitor the annual budget for the Telecommunications Division.

Skills

Telecommunications

Leadership

Network management

Education

Bachelor’s degree in IT/Telecom/CS

Job description

Position:Telecommunications Systems Manager (4917-02)

Location: Cincinnati, OH

Job Id:4918-02

# of Openings:1

Job Title: Telecommunications Systems Manager

Your Benefits of Working for Hamilton County!

• Starting Pay: $44.16
• Generous Paid Time Off: 11 Paid Holidays, three weeks of vacation in the first year, immediately accruing paid sick time, and paid parental leave.
• Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option.
• Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

We serve the residents of Hamilton County in more ways than you may realize! The Telecommunications Systems Manager is responsible for the planning, reliability, security, and modernization of Hamilton County’s countywide voice and collaboration environment. This role oversees on-premises and cloud telephony platforms; SIP trunking and session border controllers (SBCs); call routing and voicemail; E911 compliance; contact center solutions; and integrated collaboration tools (e.g., softphones, Teams/Zoom/Webex). The manager leads strategic direction, operations, and vendor partnerships to ensure resilient, cost-effective, secure communications that enable efficient and effective public service across all county departments

Summary of Job Duties:

• Manage the 24-hour operation, reliability, performance, and availability of the county’s Enterprise Voice and Unified Communications environment, including voice infrastructure, SIP trunking, call routing, disaster recovery, QoS, inventories, and documentation.
• Manages personnel in performance of job duties and responsibilities.
• Develops, manages, reviews and coordinates all County departments' specifications for telecommunications systems including the bidding and purchasing of these systems.
• Oversee contracts, SLAs, renewals, and performance with platform vendors, carriers, and integrators.
• Prepares, maintains and monitors yearly budget for Telecommunications Division, including the County’s telecommunications systems, and projects recommended changes.

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field.
• Five (5) years of progressively responsible experience in telecommunications, network management, or IT systems administration, including at least two (2) years in a supervisory or management role.
• Equivalent combinations of education, training, and experience may be considered.

Work Location and Hours:

• 800 Broadway, Cincinnati, Oh. 45202
• 40 hour work week, generally between core hours of 7:30-5:30

Deadline to Apply:

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.