Senior Unified Communications Engineer – Webex & CUCM

The Villages, Inc.; Middleton (ID); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance (HSA/FSA)

Dental Insurance

Vision Insurance

401k and/or Roth

PTO & Paid Holidays

Life Insurance & AD&D

Charter School eligibility

Additional benefits

Job summary

The Villages, Inc. is seeking a Network Engineer to participate as a core member of the Network Engineering Team, focusing on implementing and supporting enterprise networking solutions and delivering Raving Fans customer service to both internal and external customers.

Responsibilities include designing Unified Communications architectures across on-premises and cloud environments, migrating CUCM to Webex Cloud Calling, deploying Webex Contact Center, and ensuring high availability and secure

Qualifications

• Associate degree or 5 years related experience required.
• Knowledge of LAN/WAN, design, and installation of networks.
• CCNP or Cisco Webex certifications preferred.
• Valid driver's license and safe driving record as required.

Responsibilities

• Design and implement Unified Communications architectures across on-premises and cloud environments.
• Assist migrations from CUCM to Webex Cloud Calling.
• Architect and deploy Webex Contact Center solutions with call flows and routing.
• Develop high-availability and disaster recovery strategies for UC platforms.
• Configure CUCM, Unity Connection, IM&P, Webex Calling, Webex Contact Center.
• Build dial plans, route patterns, SIP trunks, and PSTN connectivity.
• Administer Webex Calling environments, including provisioning and device deployment.
• Provide advanced escalation support for voice and contact center issues.
• Perform root cause analysis for call failures and outages.
• Monitor system health and quality metrics.
• Lead or support migrations to Webex Calling with minimal downtime.
• Implement secure voice architectures compliant with enterprise/regulatory requirements.
• Configure 911, recording, and call accounting.
• All other duties as assigned.

Skills

LAN/WAN design

Networking architectures

Customer service

Troubleshooting

Project coordination

Education

Associate Degree or equivalent

CCNP R&S / CCNP Collaboration / CCNP Wireless preferred

CWCCE (Cisco Webex Contact Center Expert) preferred

Tools

CUCM

Webex Calling

Webex Contact Center

Cisco Unity Connection

Cisco IM&P

Job description

The Villages, Inc. is seeking a Network Engineer to participate as a core member of the Network Engineering Team, focusing on implementing and supporting enterprise networking solutions and delivering Raving Fans customer service to both internal and external customers.

Responsibilities include designing Unified Communications architectures across on-premises and cloud environments, migrating CUCM to Webex Cloud Calling, deploying Webex Contact Center, and ensuring high availability and secure