Senior Unified Communications & Network Engineer

The Villages; Florida; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical (HSA/FSA)

Dental

Vision Insurance

401k/ROTH

PTO & Paid Holidays

Life & AD&D

The Villages Charter School eligible

Job summary

The Villages is seeking an experienced Network Engineer to join the Network Engineering Team. The role focuses on implementing and supporting enterprise networking solutions while delivering exceptional customer service to internal and external stakeholders.

Full-Time, Onsite position in Florida. Visa sponsorship is not available. Benefits include Medical, Dental, Vision, 401k/ROTH, PTO & Holidays, Life & AD&D, and Charter School eligibility.

Qualifications

• Associate degree or equivalent with two-year college or trade school, or five years related experience.
• Knowledge of LAN/WAN networks for design and installation.
• CCNP R&S, CCNP Collaboration, CCNP Wireless, or CWCCE preferred.
• Must have valid driver's license and comply with vehicle safety program.

Responsibilities

• Design and implement Unified Communications architectures across on-premises and cloud environments.
• Assist migrations from CUCM to Webex Cloud Calling.
• Architect and deploy Webex Contact Center solutions (call flows, IVRs, routing, integrations).
• Develop high-availability and disaster recovery strategies for UC platforms.
• Configure and manage CUCM, Unity Connection, IM&P, Webex Calling, and Webex Contact Center.
• Build and troubleshoot dial plans, route patterns, trunks, PSTN connectivity, and call routing.
• Administer Webex Calling environments (provisioning, dial plans, devices, performance).
• Provide advanced escalation support for voice and contact center issues.
• Perform root cause analysis for call failures, quality issues, outages.
• Monitor health, capacity, and metrics (MOS, jitter, latency).
• Implement and support Webex Contact Center routing logic, scripting, queues, and reporting.
• Lead migrations from CUCM to Webex Calling with minimal downtime.

Education

Associate Degree or equivalent

5+ years related experience

LAN/WAN knowledge

Cisco UC/Cisco Webex expertise

CCNP R&S

CCNP Collaboration

CCNP Wireless

CWCCE (preferred)

Valid Driver's License

Job description

The Villages is seeking an experienced Network Engineer to join the Network Engineering Team. The role focuses on implementing and supporting enterprise networking solutions while delivering exceptional customer service to internal and external stakeholders.

Full-Time, Onsite position in Florida. Visa sponsorship is not available. Benefits include Medical, Dental, Vision, 401k/ROTH, PTO & Holidays, Life & AD&D, and Charter School eligibility.