Senior Unified Communications Engineer - Voice & Collaboration

Good Shepherd Health Care System; Hermiston (OR); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Employer pays premiums for medical, 0?

Job summary

The Good Shepherd Health Care System is seeking a Unified Communications Engineer to administer, optimize, and support the organization’s enterprise voice, collaboration, and contact center technologies.

Under the Lead Infrastructure Engineer, you will ensure availability, performance, and security across voice platforms, SIP services, SBCs, and Microsoft Teams Phone, while working with IT and clinical teams on upgrades, documentation, and disaster recovery.

Qualifications

• Minimum 5 years of enterprise communications experience.
• Experience with on-premises and cloud-based telephony, voicemail, SIP services, Microsoft Teams Phone.
• Experience with SBCs, SIP technologies, and carrier connectivity.
• Experience troubleshooting complex issues across networking, telephony, end-user tech.
• Experience creating and maintaining technical documentation.

Responsibilities

• Administer, maintain, and optimize the unified communications environment (telephony, voicemail, call routing, collaboration).
• Support enterprise telephony infrastructure including SIP services and SBCs.
• Configure auto attendants, call queues, hunt groups, and contact center tech.
• Lead troubleshooting for complex voice/communication issues affecting operations.
• Coordinate telecom service requests, moves, adds, changes with minimal disruption.

Skills

Self-starter

Interpersonal skills

Problem-solving

Detail-oriented

Organized

Teamwork

Willingness to assist

Education

Associate degree in IT/Telecommunications/CS or related field

Bachelor's degree preferred in IT/Telecommunications/related field

Tools

SIP technologies

Session Border Controllers (SBCs)

Microsoft Teams Phone

CUCM / Cisco Unified Communications

Avaya Aura

Job description

The Good Shepherd Health Care System is seeking a Unified Communications Engineer to administer, optimize, and support the organization’s enterprise voice, collaboration, and contact center technologies.

Under the Lead Infrastructure Engineer, you will ensure availability, performance, and security across voice platforms, SIP services, SBCs, and Microsoft Teams Phone, while working with IT and clinical teams on upgrades, documentation, and disaster recovery.